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Research & Evidence Base

Swinburne Institute for Social Research

ACCAN Guide to broadband access

Last updated
10 November, 2010

Support is growing for the idea that broadband Internet access will lead society towards a digital economy and revolutionise access to work, health, education and other essential services.

Is broadband access a basic consumer right? How fast does that Internet access need to be? What are the best arrangements to bring about high-speed access for all? The resources in this Guide are centred on statistics, policy and debate around consumer broadband access.

From a consumer standpoint, ACCAN proposes principles such as ‘broadband for all’, ‘robust consumer protection rules and consumer engagement’ and ‘sustaining a competitive and fair market’ to ensure consumers are at the centre of a broadband future.  While currently in Australia broadband access does not form part of the universal service obligation, policies giving all consumers the right to a broadband service are taking hold in a number of countries.

ABS statistics show that around 6.8 million people, or about a third of Australians have Internet access with download speeds of at least 1.5 Mbps, in a market with multiple service providers.  Government policy has traditionally involved subsidies to ensure broadband services outside of metropolitan areas, but the Government’s rollout of the National Broadband Network is poised to  radically change the broadband landscape in Australia.

A Government owned company, NBN Co. will lay fibre optic cable to at least 90 per cent of Australian homes, schools and businesses, capable of delivering speeds of 100 megabits per second (Mbps), with the remaining 10 per cent connected through wireless and other means delivering speeds of at least 12 Mbps.

Internationally, governments and groups like the Organisation for Economic Cooperation and Development (OECD) argue for the consumer welfare benefits of this type of approach.   Yet there is opposition to a Government-led approach. The Federal Opposition in Australia takes a different tack on the network construction issue, proposing funding and incentives for private industry, as opposed to government led construction.

ACCAN is the peak body that represents consumers on communications technology issues. ACCAN's Guides present resources to inform policy that achieves available, accessible and affordable communications that enhance the lives of consumers.

 

Key resources

Internet activity, Australia, June 2010
Australian Bureau of Statistics

Comment:  A snapshot of Internet use in Australia by the national agency responsible for statistics.  At the end of June 2010, there were 9.6 million active internet subscribers in Australia.  Australians also continued to access increasingly faster download speeds, with 71% of access connections offering a download speed of 1.5Mbps or greater. Digital subscriber line (DSL) continued to be the major technology for connections, while mobile wireless (excluding mobile handset) was the fastest growing access technology.

READ THE FULL TEXT: Internet activity, Australia, June 2010

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Our broadband future
Australian Communications Consumer Action Network (ACCAN)

Comment: In this position statement, ACCAN, the peak consumer advocacy body in Australia, argues that (i) broadband is now an essential service and everyone should have access at a reasonable price, (ii) no consumer should be worse off during the transition and following the implementation of the NBN, (iii) there should be robust consumer protection rules for broadband services and (iv) that there needs to be a competitive and fair market.

READ THE FULL TEXT: Our broadband future

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NBN - key questions and answers (FAQs)
Australian Government Department of Broadband, Communications and Digital Economy

Comment:  NBN Co, the Government owned company rolling out the National Broadband Network provides a series of short answers to key aspects of its National Broadband Network Policy. 

READ THE FULL TEXT: NBN - key questions and answers (FAQs)

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National broadband network implementation study
Australian Government Department of Broadband, Communications and Digital Economy

Comment: This study, commissioned by the government and performed by KPMG Consulting, examines the proposed NBN’s coverage, commerciality and competition objectives as well as the detailed operating arrangements of NBN Co Limited, its ownership and structure, ways to attract private sector investment and longer term privatisation.

READ THE FULL TEXT: National broadband network implementation study

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Next generation connectivity: A review of broadband Internet transitions and policy from around the world
Berkman Center for Internet and Society, Harvard University

Comment: An independent review, commissioned by the US Federal Communications Commission (FCC) of existing literature and studies about broadband deployment and usage throughout the world.

READ THE FULL TEXT:  Next Generation Connectivity: A review of broadband Internet transitions and policy from around the world

Statistics

ACMA communications report 2008–09
Australian Communications and Media Authority (ACMA)

Comment: A report by the communications regulator provides an overview of the Australian telecommunications industry, includes data on how Australians are using digital communications like broadband to participate in the digital economy.

READ THE FULL TEXT: ACMA communications report 2008–09

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Household use of information technology, Australia, 2008-09
Australian Bureau of Statistics

Comment: This data from the Australian Bureau of Statistics shows that from 1998 to 2008-09, household access to the internet at home has more than quadrupled from 16% to 72%, while access to computers has increased from 44% to 78%.  Similarly, the number of households with a broadband internet connection increased by 18% from the previous year, to an estimated 5.0 million households.

READ THE FULL TEXT: Household use of information technology, Australia, 2008-09

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Broadband Choice
Whirlpool

Comment: Operated by commercial entity and user community Whirlpool, Broadband Choice is a consumer tool to search for broadband plans available at a particular location.  There are other tools like this available through a search of the Internet.

READ THE FULL TEXT: Broadband Choice

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OECD broadband portal - Subscriber info spreadsheets
Organisation for Economic Co-operation and Development (OECD)

Comment: A collection of material for policy makers about broadband usage in OECD countries. The material includes information on (i) broadband penetration, (ii) usage, (iii) coverage and geography, (iv) prices and (v) services and speeds.

READ THE FULL TEXT: OECD broadband portal - Subscriber info spreadsheets

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Third annual broadband study shows global broadband quality improves by 24% in one year
Saïd Business School, Oxford University and Cisco

Comment: The Third annual study from Saïd Business School, Oxford University, looks at broadband quality in 72 countries and 239 cities. 14 countries (1 in 5) already prepared for the Internet applications of tomorrow, compared to only 1 country in 2008. 38 countries, 53% of the total, have conquered the digital quality divide, with less evident differences between the broadband quality inside and outside their main cities, an improvement of 58% in just one year.

READ THE FULL TEXT: Third annual broadband study shows global broadband quality improves by 24% in one year

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UK broadband speeds 2010
Ofcom

Comment: Ofcom, the telecommunications regulator in the United Kingdom, publishes data on broadband speeds in the UK, broadband information for consumers and research showing that even as broadband speeds increase, consumers are still not getting advertised speeds.

READ THE FULL TEXT: UK broadband speeds 2010

Government Policy

Australian Broadband Guarantee
Australian Government Department of Broadband, Communications and the Digital Economy (DBCDE)

Comment: The program targets premises unable to access commercial metro-comparable services, particularly those living in remote parts of Australia. Under the Australian Broadband Guarantee, a metro-comparable broadband service is defined as any service that offers a minimum 512 kbps download and 128 kbps upload data speed, 3 GB per month data usage at a total cost of $2500 GST inclusive over three years (including installation and connection fees).

READ THE FULL TEXT: Australian Broadband Guarantee

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Budget 2009: Rural and Regional NBN Initiative to drive broadband benefits for communities
DBCDE

Comment: A 2009 media release in which Minister Conroy introduces the Rural and Regional NBN initiative. The plan includes (i) $15.3 million over three years for the ABC to expand its Local Regional Broadband Hubs, (ii) an additional $14 million over four years to boost the Digital Regions Initiative funding to $60 million and (iii) $5 million over four years to fund Rural NBN Coordinators.

READ THE FULL TEXT: Budget 2009: Rural and Regional NBN Initiative to drive broadband benefits for communities

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Regional Backbone Blackspots Program
DBCDE

Comment: DBCDE information about the Regional Backbone Blackspots Program, which is designed to address backbone blackspots throughout regional Australia.

READ THE FULL TEXT: Regional Backbone Blackspots Program

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New National Broadband Network
DBCDE

Comment: The media release in which the Rudd Government announced the establishment of a new company to build and operate a new super fast National Broadband Network that would service 90 per cent of Australian homes, school and workplaces with 100 Mbps broadband and connect the remaining 10 per cent with wireless and satellite technology operating at 12 Mbps.

READ THE FULL TEXT: New National Broadband Network

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National Broadband Network Company legislation and access regime
DBCDE

Comment: Government issued drafts of legislation to implement the regulatory framework for the National Broadband Network Company.  The first bill sets out the ownership, governance and sale arrangements for NBN Co, while the second bill sets out access arrangements for NBN Co that reflect its wholesale-only status.

READ THE FULL TEXT: National Broadband Network Company legislation and access regime

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Agreement between NBN Co and Telstra on the rollout of the NBN
DBCDE

Comment: The press release issued when NBN Co and Telstra came to an agreement on the NBN rollout.  Includes the announcement of USO Co.

READ THE FULL TEXT: Agreement between NBN Co and Telstra on the rollout of the NBN

Debate

Coalition launches $6.25 billion alternative broadband plan
James Hutchinson (Computerworld)

Comment: A news report outlining the Coalition's $6.25 billion alternative broadband plan in August 2010.  Relying heavily on wireless Internet access and construction of additional backhaul, the plan proposes providing 97 per cent Australians with a minimum peak speed of 12 Mbps.

READ THE FULL TEXT: Coalition launches $6.25 billion alternative broadband plan

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NBN 3.0 from the Alliance for Affordable Broadband: open letter
Alliance for Affordable Broadband

Comment: The Alliance for Affordable Broadband, an alliance of telecommunications companies, open letter proposing an alternative vision to the NBN that relies much more heavily on 4G wireless and infrastructure-based competition than the current NBN.

READ THE FULL TEXT: NBN 3.0 from the Alliance for Affordable Broadband: open letter

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Realising universal communications
Australian Communications Consumer Action Network

Comment: As a contribution to a much-needed debate on the characteristics and requirements of universal communications, this paper sets out some key consumer issues and questions in the current Australian policy moment.

READ THE FULL TEXT: Realising universal communications

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Universal communications in a broadband world
Raiche, Holly.

Comment: In this paper, Holly Raiche, Director of the Internet Society of Australia, explores universal service in the context of the NBN. To this end, she asks whether or not we still need a concept of universal service, how 'essential communications service' might be defined, whether it includes performance standards, who will provide it, who will fund it, and who can afford it.

READ THE FULL TEXT: Universal communications in a broadband world

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Response to the NBN Implementation Study, 31 May 2010
Australian Communications Consumer Action Network

Comment: This submission provides ACCAN's response to the weighty NBN Implementation Study. ACCAN is critical about the lack of attention given to consumer issues and it welcomes the recommendation that NBN Co develop a Charter on how NBN Co should meet the needs of consumers.

READ THE FULL TEXT: Response to the NBN Implementation Study, 31 May 2010

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Submission to National Broadband Network Companies and Access Arrangements Bills, 30 March 2010
Australian Communications Consumer Action Network

Comment: Supporters of the NBN Companies Bill and the Access Bill argue that the bills provide an opportunity to entrench consumer protections in Australia’s future broadband arrangements and that they establish key arrangements for the accountability of the NBN Co to government and the process for access seekers, but ACCAN believe the Bills could go much further to build public interest concerns into the NBN.

READ THE FULL TEXT: Submission to National Broadband Network Companies and Access Arrangements Bills, 30 March 2010

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A 2010 leadership imperative: the future built on broadband (report 1)
Broadband Commission

Comment: Published by the Broadband Commission, a group launched by the International Telecommunication Union (ITU) and the United Nations Educational, Scientific and Cultural Organization (UNESCO), the report provides a detailed policy framework for broadband deployment and urges national leaders to replicate the mobile miracle with a broadband boom to provide shared high-speed resources accessible and beneficial to all.

READ THE FULL TEXT: A 2010 leadership imperative: the future built on broadband (report 1)

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A 2010 leadership imperative: the future built on broadband (report 2)
Broadband Commission

Comment: This paper by the Broadband Commission argues that there must be a trans-sectoral approach to broadband in which top-level political leadership and joint efforts by the private sector and by governments... [are] coordinated across all sectors of industry, administration and the economy. Developing isolated projects or piecemeal, duplicated networks, is not only inefficient—it also delays provision of infrastructure that is becoming as crucial in the modern world as roads or electricity supplies.

READ THE FULL TEXT: A 2010 leadership imperative: the future built on broadband (report 2)

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Submissions - NBN Co Legislation and Access Regime
Various authors

Comment: The collected submissions for the consultation on the National Broadband Network Company Legislation and Access Regime.

READ THE FULL TEXT: Submissions - NBN Co Legislation and Access Regime

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Submissions - NBN Co - Submissions on exposure drafts of legislation
Various authors

Comment: The collected submissions to the exposure drafts of the National Broadband Network Company Legislation and Access Regime.

READ THE FULL TEXT: Submissions - NBN Co - Submissions on exposure drafts of legislation

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Submissions to 'Regulatory Reform for 21st Century Broadband: discussion paper'
Various authors

Comment: The collected submissions to the consultation on the National Broadband Network: Regulatory Reform for 21st Century Broadband.

READ THE FULL TEXT: Submissions to 'Regulatory Reform for 21st Century Broadband: discussion paper'

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The economic effects of broadband: an Australian perspective
Research and Technology Branch, Australian  Government Department of Communications, Information Technology and the Arts 

Comment: In this 2007 paper, the Research and Technology Branch of the DCTIA assess the available evidence to give an Australian perspective on the economic effects of broadband. In doing so, [the authors] report upon the available Australian research into the benefits of broadband and other things with which broadband is associated, such as ICTs, e-commerce, supply chain management and tele-working.

READ THE FULL TEXT: The economic effects of broadband: an Australian perspective

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Open access to next generation broadband
Ross Kelso

Comment: This paper asks the question, What are the factors that prevent open access to the broadband services of next generation wireline infrastructure? How can these obstacles be overcome? Particular focus is given to non-price considerations which come to the fore due to unique strategic and technological characteristics of optical fibre in the access network.

READ THE FULL TEXT: Open access to next generation broadband

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Global - Fast broadband and trans-sector policies
BuddeComm

Comment: A report by commercial consultant BuddeComm examining broadband deployment which concludes that a linear continuation of the past will lead to more problems, and, eventually, utter chaos and destruction. To avoid this, the report recommends that government take the lead both in infrastructure and development of trans-sectoral policies for healthcare, education, smart grids, transport and public safety.

READ THE FULL TEXT: Global - Fast broadband and trans-sector policies

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Creating new markets: broadband adoption and economic benefits on the Yorke Peninsula
Australian Communications and Media Authority

Comment: An ACMA study into the impacts of broadband in the Yorke Peninsula region of South Australia that constitutes part of a growing body of evidence of the impacts of broadband and ICT more broadly on communities and services.

READ THE FULL TEXT: Creating new markets: broadband adoption and economic benefits on the Yorke Peninsula

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Network developments in support of innovation and user needs
Committee for Information, Computer and Communications Policy, OECD

Comment: A 2008 OECD report that makes a case for investment in a competitive, open-access national fibre-to-the-home network rollout based on potential spillovers in four key sectors of the economy: electricity, health, transportation and education.   

READ THE FULL TEXT: Network developments in support of innovation and user needs

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The National Broadband Plan - United States
Federal Communications Commission (FCC)

Comment: The United States Government’s Federal Communication Commission’s national broadband plan argues that broadband is important to addressing exclusion in society and outlines a national strategy to bring broadband to everyone, including the poor, the elderly, some racial and ethnic minorities, those who live in rural areas and those with disabilities.

READ THE FULL TEXT: The National Broadband Plan - United States

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Broadband as a platform for economic, social and cultural development: lessons from Asia
infoDev and World Bank

Comment: This paper uses data from Asian countries that invested heavily in broadband to see if broadband can drive economic growth, and, if so, whether it creates does so by creating jobs, spurring innovation or reducing business costs. Finally, the paper examines whether broadband access can lead to social and cultural development or whether it can help with climate change, fuel prices and fuel security.

READ THE FULL TEXT: Broadband as a platform for economic, social and cultural development: lessons from Asia

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ITU: Government needs to lead the way
International Telecommunication Union

Comment: A short ITU paper arguing that government must spearhead broadband development in order to benefit from broadband. Included is a case study of South Korea, which invested heavily in broadband as a universal service and is now reaping the rewards.

READ THE FULL TEXT: ITU: Government needs to lead the way

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Digital Agenda for Europe
European Commission

Comment: The overall aim of the Digital Agenda is to deliver sustainable economic and social benefits from a digital single market based on fast and ultra fast internet and interoperable applications.  As such, it consists of a comprehensive set of recommendations on how to maximise the social and economic potential of the internet.

READ THE FULL TEXT: Digital Agenda for Europe

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Broadband Commission for Digital Development Sharehouse
Broadband Commission for Digital Development

Created by the Broadband Commission, a group launched by the International Telecommunication Union (ITU) and the United Nations Educational, Scientific and Cultural Organization (UNESCO), the Sharehouse is a collection of case studies, best practice, analytical reports and policy recommendations.

READ THE FULL TEXT: Broadband Commission for Digital Development Sharehouse

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Liikenne- ja viestintäministeriö - Access to a minimum of 1 Mbit Internet connection available to everyone in Finland by July 2010
Ministry of Transport and Communications, Finland

Comment: A press release from the Finnish government stating that as of 1 July 2010, a 1 Mbps Internet connection will be defined as a universal service, meaning that universal service providers must be able to provide every permanent residence and business office with access to a reasonably priced and high-quality connection with a downstream rate of at least 1 Mbit/s.

READ THE FULL TEXT: Liikenne- ja viestintäministeriö - Access to a minimum of 1 Mbit Internet connection available to everyone in Finland by July 2010

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Spain govt to guarantee legal right to broadband
Reuters

Comment: A news article reporting that Spanish citizens will have a legal right from 2011 to be able to buy broadband internet of at least one megabyte per second at a regulated price wherever they live.

READ THE FULL TEXT: Spain govt to guarantee legal right to broadband

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The case for a national broadband policy
Robert D Atkinson

Comment: Atkinson, of the Information Technology and Innovation Foundation, argues for a national broadband strategy because (i) the fact that broadband enables consumers in ways other technologies do not, (ii) broadband has positive network externalities and (iii) the social returns of broadband outweigh the private returns, therefore market forces will not generate socially optimal levels of broadband.

READ THE FULL TEXT: The case for a national broadband policy

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Broadband growth and policies in OECD countries
Committee for Information, Computer and Communications Policy, OECD

Comment: This 2008 report examines broadband development to date and highlights policy challenges that remain. It also outlines emerging issues that may need future policy attention such as the digital divide and network neutrality.

READ THE FULL TEXT: Broadband growth and policies in OECD countries

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An international look at high-speed broadband
Darrell M. West

Comment: In this report, the author looks at (i) what broadband speeds are countries aiming for in their national plans, (ii) how are various nations paying for necessary broadband investments, (iii) what new applications become available, and (iv) how valuable is broadband for the economy, social connections, civic engagement, and public sector service delivery?

READ THE FULL TEXT: An international look at high-speed broadband

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Broadband openness rules are fully justified by economic research
Nicholas Economides

Comment: In this paper Professor Economides argues that that there is limited competition in the broadband access marketplace and that wireless broadband access services are unlikely to act as effective economic substitutes for wireline broadband access services. Finally, Economides argues that the last mile, concentrated market structure, combined with high switching costs, provides last mile broadband network providers with the ability to engage in practices that will reduce social welfare in the absence of open broadband rules.

READ THE FULL TEXT: Broadband openness rules are fully justified by economic research

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A national broadband plan for our future: a customer-centric framework
Gerald R. Faulhaber

Comment: This paper argues that a customer-centric plan, which puts the customer in control of decision-making, will yield the best broadband result for the U.S. The author concludes that the government must establish a market infrastructure that encourages competition, requires transparency of both network providers and application providers, and includes vigorous antitrust enforcement.

READ THE FULL TEXT: A national broadband plan for our future: a customer-centric framework

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Why should governments support broadband adoption? 2007
Jed Kolko, Public Policy Institute of California

Comment: This paper assesses two arguments for universal service: (i) overcoming the digital divide in broadband availability, and (ii) to facilitate online activities that are socially or economically desirable. The paper concludes that the former justification is the stronger of the two.

READ THE FULL TEXT: Why should governments support broadband adoption? 2007

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A conceptual model for the development of broadband and e-government
Peter Trkman and Tomaž Turk.

Comment: The paper discusses the interconnection of the adoption and diffusion of broadband (‘BB’), e-government (‘EG’) and e-commerce (‘EC’) services. It provides a structured literature review and proposes a conceptual framework for studying the interconnection of the development and adoption of BB, EG and EC.

READ THE FULL TEXT: A conceptual model for the development of broadband and e-government

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The broadband debate: a user's guide
Tim Wu

Comment: Professor Wu seeks to reconcile [the openist and the deregulationist arguments vis-a-vis broadband] and defend the network neutrality principle. Deregulationists and openists he contends, share a common faith in innovation as the basis of economic growth, and therefore both sides should give up their idealised market models and agree to network neutrality as a fundamental premise in the debate.

READ THE FULL TEXT: The broadband debate: a user's guide