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Government Customer Service Summit 2017

Monday, December 4, 2017 - 09:00 to Thursday, December 7, 2017 - 17:00
Novotel Canberra
Canberra ACT
Australia

Government Customer Service Summit 2017 draws attention to the increasing focus on customer service within the public sector. This summit is bringing together heads of customer service and experience, heads of contact centres, and related employees to discuss their approach to customer service. Through case studies attendees will learn best practice approaches to improving government customer service. You will also learn best practice from strategic private sector prespectives.Key Benefits of Attending:

  • Learn methods for measuring and monitoring your organisations customer service
  • Understand how to effectively implement multi-channel customer experience
  • Drive efficiency by understanding your customer
  • Hear how to meet customer expectations with limited resources
  • Embed a whole-of-organisation concern for customer service
  • Learn an understanding of how to meet your customer service obligations
  • Gain private sector insights in customer service

Speaker List:

  • Jessica ThompsonHead of Service and Sales OperationsAustralia Post
  • Bryan WilliamsChief Knowledge OfficerService NSW (panelist)
  • Catherine VeronesiManager Customer ServiceCity of Sydney
  • Catherine PayneExecutive Director Digital and Customer CommunicationsDepartment of Environment, Land, Water and Planning
  • Jody McLarenManager Customer ServiceWorkCover Queensland
  • John McDiarmidGeneral Manager Customer and Business ServicesQueensland Department of Agriculture and Fisheries
  • Sharon HarnettDirector, Customer Access ManagementDepartment of Defence
  • Janet WagstaffDirector, LawAccess NSWNSW Department of Justice
  • Peter BuckmasterDirector, Digital ServicesNSW Department of Education
  • Erika LyonsManager Contact Centre, Clean Energy Regulator
  • Wendy KeithDirector, Customer Contact CentreNSW Department of Family and Community Services
  • Lisa IppolitoTeam Leader, Customer Service Training & DevelopmentHume City Council
  • Kirrilly RowanManager, Customer ServiceToowoomba Regional Council
  • Ian HuntGroup ManagerAmbulance Victoria
  • Chris JonesContact Centre ManagerAustralian Maritime Safety Authority
  • Raj MendesManaging DirectorThe Customer Experience Company
  • Esan TabriziPartner, DigitalDeloitte

DOWNLOAD THE BROCHURE for more information.Special 10% discount on the current rate for APO members with the code "APO10".