Government Service Delivery Summit 2018

Wednesday, May 9, 2018 - 09:00 to Friday, May 11, 2018 - 17:30
Mercure Canberra - Limestone Avenue and Ainslie
Braddon ACT

Government Service Delivery Summit 2018 seeks to bring together heads of service delivery across different streams from local, state and federal government to discuss how to navigate the transition to a different methodology of delivering services. Our conference is structured to present multiple days of case studies and workshops on how to drive best practice.

Key Benefits of Attending |

  • Increase engagement with customer-centric services
  • Improve responsiveness and intelligence of services with agile and lean methodologies
  • Target expenditure of money and time on service delivery with improved data analysis
  • Seize innovation opportunities with new technologies and partnerships


Hear Exclusive Case Studies on Service Delivery from...

  • Steven Issa, Head of Services, Service NSW
  • Darren Whitelaw, Executive Director & Chief Customer Officer, Service Victoria
  • Sally Curtain, Strategic Director Customer Focus & Innovation, City of Casey
  • Ivan Frkovic, Mental Health Commissioner, QLD
  • Thomas Stoddart, Director of Medicinal Cannabis, Office of Drug Control, Department of Health
  • Ric Clarke, Director Emerging Data & Methods, Methodology Transformation Branch, Australian Bureau of Statistics
  • Sam Jeffries, Special Advisor Regional Governance & Indigenous Affairs, Department of Prime Minister & Cabinet
  • Candace Barron, Director, Dispute Resolution Unit, Office of the NSW Small Business Commissioner
  • David Shelton, Executive Director Strategy & Planning & Road Safety Co-ordinator, VicRoads
  • Anthony Sonego, Media & Communications Office, Burwood Council
  • Lee Wear, Customer Service Co-ordinator, Camden Council, NSW
  • Pauline Webb, Manager Customer Services, Canada Bay Council, NSW
  • Ellen Garbarino, Professor; Postgraduate Marketing Co-ordinator Business School, University of Sydney
  • Ravi Dutta, Advisor; leader of regulation in compliance, Australia Behavioural Insights Team


Conference Logistics |

  • Venue:                The Mercure, Canberra
  • Address:             Limestone Ave & Ainslie, Braddon ACT 2618
  • Dates:                 9th – 11th May, 2018
  • Start/Finish:     8:50 am – 5:30 pm


Registration & Enquiries |

To register for Government Service Delivery Summit 2018 simply register online OR email OR call 02 8248 0200.