2009-10 Communications report series: Report 2 - Take-up and use of voice services by Australian consumers

18 Nov 2010

This report presents research findings into the attitudes and behaviours of household consumers concerning their voice communications. It indicates that while 90 per cent of consumers use both mobile and fixed line phones to stay in touch, many Australians aged 18 to 24 are abandoning the traditional phone in favour of more flexible technology.

Through its research series Convergence and Communications, the Australian Communications and Media Authority (ACMA) is undertaking an examination and analysis of the use and provision of telecommunications services in Australia. The series has been designed to assist ACMA in its role as the industry regulator and is consistent with its regulatory responsibilities to make available information and report about the telecommunications industry.

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