Report

Description

Modern information and communication technologies open doors to a wealth of information. But many users find it difficult to set up these devices and frustrating when they break.

According to a recent survey by the Pew Research Center's Internet & American Life Project, nearly half (48%) of adults who use the internet or have a cell phone say they usually need someone else to set up a new device up for them or show them how to use it. And many users of various devices and services encounter breakdowns from time to time.

Publication Details
Published year only: 
2008
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