Government agencies, telcos, banks and finance companies all collect information from customers in order to identify them. This means that an individual’s personal identity information is kept separately on file by each agency.
From a consumer perspective, it means that each time we open an account with, for example, a bank or a telco who we haven’t done business with before, we have to undergo an identity check to prove that we are who we say we are.
In order to promote efficiencies and encourage greater trust in the digital economy as we increasingly transact online, the federal government is exploring the idea of co-ordinating identity information across government and the private sectors. This is called the National Trusted Identities Framework (NTIF).
ACCAN's submission, raises a number of concerns about the consultation process for the NTIF. It also highlights that any consumer benefits should not be allowed to drift into the background in favour of business interests.