This one-day seminar was held as part of the 30th anniversary celebrations of the Commonwealth Ombudsman. Senior representatives from the public and private sectors gathered to discuss and debate current and emerging issues in complaint handling and ombudsman oversight of administration. Speeches and presentations from the seminar are available online. Speakers included Bruce Barbour, New South Wales Ombudsman; A. J. Brown, Socio-Legal Research Centre, Griffith Law School; Bill Dee, Director, Compliance and Complaints Advisory Services; Hank Jongen, General Manager, Communications, Centrelink; John McMillan, Commonwealth Ombudsman; Clare Petre, Energy and Water Ombudsman NSW; Brett Phillips, Executive Director, Office of Regulatory Services; Andrew Podger, IPAA National President; Peter Shergold, Secretary, Department of the Prime Minister and Cabinet; and John Wood, Member, Access Card, Consumer and Privacy Taskforce.