Provides evidence on the use of, and potential concerns with, calls to 13 numbers from mobile phones.
The purpose of this research is to contribute to the evidence base around consumers’ use of communications services to assist the Australian Communications and Media Authority (the ACMA) in its consideration of the charging arrangements for calls from mobile phones to 13 numbers. In particular, this research is designed to provide evidence on the use of and potential concerns surrounding calls to 13 numbers from mobile phones. It does not investigate calls to 13 numbers from landlines. 13 and 1300 numbers are widely used by businesses, government agencies and community organisations to provide a single number for callers across Australia. Examples include Centrelink, Medicare, banks, insurance companies, electricity providers, telecommunications providers and charities. This research will assist the ACMA in better understanding consumers’ use of these numbers.