Government has charged the Government Chief Information Officer (GCIO) with leading government ICT to provide system-wide assurance, enable integrated digital service delivery, and deliver sustainable business savings of $100 million per year by 2017.
The Strategy and Action Plan is the response to this challenge. It sets out an action plan to transform service delivery through digital self-service channels and to unlock the full economic potential of government’s information holdings. It proposes an exit from owning and operating commodity technology assets in favour of a services-based model, and a maturing of the risk assurance framework. These combined approaches, together with other improvement programmes, will deliver the required savings and necessary enhancements in service delivery.
- Centrally led, collaboratively delivered. The Strategy and Action Plan will be led by the GCIO and delivered in collaboration with agency chief executives.
- Customer centricity. Customer insights must inform service design and delivery. Customers should be shielded from the internal complexities of government.
- Trust and confidence. Build public trust and confidence in government’s ability to maintain the privacy and security of information. This underpins our ability to use digital channels.
- Simplify by design. Remove complexity, fragmentation and duplication, and re-engineer business processes end-to-end.
- Share by default. Capabilities must be shared by default rather than by exception.
- Openness and transparency. Non-personal information is a public asset that must be open by default for economic and social benefit.