The Office of the Information Commission Queensland / ANZSOG Occasional Paper series aims to objectively evaluate the available evidence about whether openness can be a far more powerful tool than secrecy in serving the public interest. Where transparency can be used as a tool, the series also identifies the practical application and the lessons learnt so far. Importantly, it seeks to articulate the case for transparency by showing how transparency can be used as a means to the end: effective policy implementation while minimising costs to the taxpayer.
The latest paper in the series is by Richard Mulgan of ANU, and examines transparency and the performance of outsourced government services. It discusses three aspects of outsourcing: value-for-money efficiency, effectiveness of performance, and publicity of performance information, and explores a number of lessons for both government and public sector managers on how to increase the extent of transparency, and thus the quality, of outsourced services.