This guide shows how to carry out a health literacy review and build a health-literate organisation.
Individuals and whānau face a series of demands on their health literacy when navigating their way through the health system. These demands impact on consumers’ ability to access health information, care and services.
Internationally, support is growing for a stronger focus on how health systems, health care providers and practitioners can support people to access care, manage and maintain their own health and wellbeing.
A health literate organisation makes health literacy a priority and integral to quality service improvement. It makes health literacy part of all aspects of its service planning, design, delivery, and performance evaluation.