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Victorian Ombudsman

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Victorian Ombudsman

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Report

30 Oct 2017

On 10 August 2016, the Ombudsman announced an investigation into the way the Department of Health and Human Services (the department) manages and pursues maintenance debts against public housing tenants. The investigation was prompted by a complaint from a tenant advocacy...

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Report

25 Sep 2017

This report details what has been a long and complex investigation. It commenced on 17 June 2015 when the Independent Broad-based Anti-corruption Commission (IBAC) referred a matter to the Ombudsman pursuant to section 73 of the Independent Broad-based Anti-corruption Commission Act 2011. IBAC...

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07 Sep 2017

This enquiry confirms that access to rehabilitation services remains the dominant concern for prisoners and former prisoners struggling with addiction. They are highly vulnerable to relapse and more likely to reoffend if they are unable to access timely, consistent and targeted support services...

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Report

14 Aug 2017

A disproportionate number of children expelled from Victorian government schools have a disability, are in out-of-home care, or identify as Aboriginal and Torres Strait Islander, according to the Victorian Ombudsman.

The report found significant reform is required to measure exactly how...

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19 Jun 2017

Some cases I have investigated over the years seem so unlikely you could not make them up. Except, as in this case, they did.

The facts of the case are that a senior public official at the Metropolitan Fire Brigade hired her son, not declaring the relationship, having falsified his CV and...

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Research report

11 Apr 2017

This report looks at ways to help public authorities apologise for mistakes.

Many of the people who approach the Ombudsman are upset, not just about an authority’s mistake, but with the way the authority responded to their concerns. They want the authority to acknowledge and fix the...

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Research report

20 Mar 2017

It is a truism that taxpayers’ money should not be used for personal gain. This should be ingrained into every person employed on the public purse, but as this, and so many other Ombudsman investigations in past years illustrate, it is not always the case.

This investigation focuses on...

Research report

06 Feb 2017

Foreword

The riots at the Parkville Youth Justice Centre in November 2016 and the Government’s subsequent establishment of a youth justice centre within Barwon Prison have prompted reviews, inquiries, and legal proceedings, by numerous agencies. These include the...

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Research report

15 Dec 2016

Almost 25% of all jurisdictional approaches to the Victorian Ombudsman are about local government. Members of the public who complain to the office sometimes express concern that decisions are being made ‘behind closed doors’ or ‘in secret’, presenting this as evidence to support their concerns...

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Annual Report

06 Oct 2016

This report sets out some of the many enquiries, investigations and events that made up another busy year in the Ombudsman’s office. There is never a dull moment: for example, we were not expecting to receive, in November 2015, only the third referral from Parliament in the 43 year history of...

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Creator/Contributor
17
Pageview Total: 1,593

Report

30 Oct 2017

On 10 August 2016, the Ombudsman announced an investigation into the way the Department of Health and Human Services (the department) manages and pursues maintenance debts against public housing tenants. The investigation was prompted by a complaint from a tenant advocacy...

Share
APO Collection(s): 
Geographic Coverage: 

Report

25 Sep 2017

This report details what has been a long and complex investigation. It commenced on 17 June 2015 when the Independent Broad-based Anti-corruption Commission (IBAC) referred a matter to the Ombudsman pursuant to section 73 of the Independent Broad-based Anti-corruption Commission Act 2011. IBAC...

Share
Geographic Coverage: 
Broad Subject Area(s): 

Report

07 Sep 2017

This enquiry confirms that access to rehabilitation services remains the dominant concern for prisoners and former prisoners struggling with addiction. They are highly vulnerable to relapse and more likely to reoffend if they are unable to access timely, consistent and targeted support services...

Share
Geographic Coverage: 
Broad Subject Area(s): 

Report

14 Aug 2017

A disproportionate number of children expelled from Victorian government schools have a disability, are in out-of-home care, or identify as Aboriginal and Torres Strait Islander, according to the Victorian Ombudsman.

The report found significant reform is required to measure exactly how...

Share
APO Collection(s): 
Geographic Coverage: 
Broad Subject Area(s): 

Report

19 Jun 2017

Some cases I have investigated over the years seem so unlikely you could not make them up. Except, as in this case, they did.

The facts of the case are that a senior public official at the Metropolitan Fire Brigade hired her son, not declaring the relationship, having falsified his CV and...

Share
Geographic Coverage: 
Broad Subject Area(s): 

Research report

20 Mar 2017

It is a truism that taxpayers’ money should not be used for personal gain. This should be ingrained into every person employed on the public purse, but as this, and so many other Ombudsman investigations in past years illustrate, it is not always the case.

This investigation focuses on...

Research report

06 Feb 2017

Foreword

The riots at the Parkville Youth Justice Centre in November 2016 and the Government’s subsequent establishment of a youth justice centre within Barwon Prison have prompted reviews, inquiries, and legal proceedings, by numerous agencies. These include the...

Share
Geographic Coverage: 
Broad Subject Area(s): 

Research report

15 Dec 2016

Almost 25% of all jurisdictional approaches to the Victorian Ombudsman are about local government. Members of the public who complain to the office sometimes express concern that decisions are being made ‘behind closed doors’ or ‘in secret’, presenting this as evidence to support their concerns...

Share
Geographic Coverage: 
Broad Subject Area(s): 

Annual Report

06 Oct 2016

This report sets out some of the many enquiries, investigations and events that made up another busy year in the Ombudsman’s office. There is never a dull moment: for example, we were not expecting to receive, in November 2015, only the third referral from Parliament in the 43 year history of...

Share
Geographic Coverage: 
Broad Subject Area(s): 

Research report

12 Sep 2016

Workers compensation has a fraught history in most jurisdictions and Victoria is no exception. It is socially responsible to provide for a universal system of insurance covering work related injury to recognise the value of workers and the risks of work, and economically responsible both to...

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