Organisation

Victorian Ombudsman

Owning Institution

Items authored

Report

25 Jul 2018

This casebook includes thirteen summaries of matters dealt with by the Victorian Ombudsman's Early Resolution Team, grouped under five themes - ‘Quick fix’, ‘Encouraging dialogue’, ‘Applying discretion’, ‘Influencing policy’ and ‘Resolving systemic issues informally’.

Report

4 Jul 2018

The Victorian Ombudsman, Deborah Glass, has tabled this second biennial report on the implementation of her investigations’ recommendations. The report covers the 125 recommendations made to state and local government bodies between 1 April 2016 and 31 March 2018.

Report

25 Jun 2018

People in positions of authority at Puffing Billy and other Victorian railway groups protected the reputation of their organisations at the expense of children who were sexually abused, the Victorian Ombudsman has found.

Report

14 Jun 2018

Taxi and hire car licence holders were given the “bureaucratic run-around” when seeking payments from the Fairness Fund set up by the state government to provide them prompt financial assistance, the Victorian Ombudsman has found.

Report

23 May 2018

This report introduces the Victorian Ombudsman’s new guide for public sector complaints handlers to use when dealing with challenging behaviour.

Items published

Report

25 Jul 2018

This casebook includes thirteen summaries of matters dealt with by the Victorian Ombudsman's Early Resolution Team, grouped under five themes - ‘Quick fix’, ‘Encouraging dialogue’, ‘Applying discretion’, ‘Influencing policy’ and ‘Resolving systemic issues informally’.

Report

4 Jul 2018

The Victorian Ombudsman, Deborah Glass, has tabled this second biennial report on the implementation of her investigations’ recommendations. The report covers the 125 recommendations made to state and local government bodies between 1 April 2016 and 31 March 2018.

Report

25 Jun 2018

People in positions of authority at Puffing Billy and other Victorian railway groups protected the reputation of their organisations at the expense of children who were sexually abused, the Victorian Ombudsman has found.

Report

14 Jun 2018

Taxi and hire car licence holders were given the “bureaucratic run-around” when seeking payments from the Fairness Fund set up by the state government to provide them prompt financial assistance, the Victorian Ombudsman has found.

Report

23 May 2018

This report introduces the Victorian Ombudsman’s new guide for public sector complaints handlers to use when dealing with challenging behaviour.

Items authored

25

Items published/produced

44

Associated content