The Australian Government asked the Commission to investigate whether the efficiency and effectiveness of human services could be improved by introducing greater competition, contestability and informed user choice. The inquiry is to be undertaken in two parts. The first part is the preparation of a study report to identify services that are best suited to reform by introducing greater competition, contestability or informed user choice. The publication of this study report marks the conclusion of the first part of the inquiry and sets out the Commission’s view on the priority areas where reform could offer the greatest improvements in individual wellbeing and community welfare.
For the services identified as best suited, the second stage of the inquiry is to make reform recommendations that help to ensure all Australians have timely and affordable access to high -quality services that are appropriate to their needs, and that those services are delivered in a cost-effective manner. The final inquiry report will be submitted to the Australian Government in October 2017.