Organisation

SVA Quarterly

Owning Institution

Items published

Article

30 Oct 2018

SVA’s incoming CEO, Suzie Riddell, asks Goodstart how, as a social enterprise, it balances its commercial and social goals; and what role influencing the system plays in meeting its purpose.

Article

30 Oct 2018

Malcolm Garrow, Executive Director, Consulting at Social Ventures Australia explores the importance of being intentional about who to engage in the strategy development process, and offers guidance on how to do it well.

Article

25 Jul 2018

Robert Fitzgerald AM, Commissioner with the Productivity Commission and SVA Board member, talks with Stuart Lloyd-Hurwitz, SVA Consulting’s Executive Director, about competition and contestability in the social sector and how it’s all about providing more consumer choice.

Article

4 Jul 2018

Prompts to help you reflect on how well you know your clients and what they need, drawing upon the SVA Fundamentals for Impact.

Social-purpose organisations exist for those who benefit from their actions – in most cases people with some form of need. Therefore,...

Article

A practical guide for providers looking to be more effective and efficient in supporting customers
27 Jun 2018

This article unpacks what is meant by customer-centricity, and provides a guide and practical tips for disability service providers looking to take a customer-centric approach to transforming their operating model.

Items authored

Items published/produced

35

Associated content