Organisation

SVA Quarterly

Owning Institution

Items published

Article

25 Jul 2018

Robert Fitzgerald AM, Commissioner with the Productivity Commission and SVA Board member, talks with Stuart Lloyd-Hurwitz, SVA Consulting’s Executive Director, about competition and contestability in the social sector and how it’s all about providing more consumer choice.

Article

4 Jul 2018

Prompts to help you reflect on how well you know your clients and what they need, drawing upon the SVA Fundamentals for Impact.

Social-purpose organisations exist for those who benefit from their actions – in most cases people with some form of need. Therefore,...

Article

A practical guide for providers looking to be more effective and efficient in supporting customers
27 Jun 2018

This article unpacks what is meant by customer-centricity, and provides a guide and practical tips for disability service providers looking to take a customer-centric approach to transforming their operating model.

Article

26 Apr 2018

A growing emphasis on developing rich theories of change, being pragmatic about what data to collect, and increasing sophistication in valuing outcomes has put Social Return on Investment (SROI) at the forefront for how society can better account for what really matters.

Article

28 Mar 2018

This resource presents a how-to guide for non-profit organisations seeking to explore whether a merger is right for them, and if so, how to go about it - using insights and lessons learned from a recent large-scale merger in the disability sector.

Items authored

Items published/produced

33

Associated content