Report

Improving public transport: customer focused franchising

25 Apr 2017
CREATORS
This report looks at improving public transport customers’ experience by exposing the operations of government-owned bus and rail services to a competitive tender process, and selecting the best operator to provide services.
Broad Subject Area(s): 
Geographic Coverage: 

Description

Improving Public Transport: Customer Focused Franchising is the second paper of Infrastructure Australia’s Reform Series. It focuses on improving customers’ experience by exposing operation of government-owned bus and rail services to a competitive tender process, and selecting the best operator to provide services.

Private operation of public transport through time limited, exclusive franchises is a proven model both in Australia and overseas in raising service quality and value for money for customers.

It should be the default option for public transport provision, with capital city bus and rail services as immediate candidates for franchising.

Advertisement

 

PUBLICATION DETAILS

Resource Type: 
Identifiers: 
ISBN
978-1-925352-14-6
Language: 
License Type: 
CC BY
Peer Reviewed: 
No