Communication with young people in a family services setting

Image: rolands.lakis / flickr

04 April 2011There has been an increased emphasis on child-inclusive and child-focused practice in family relationship service delivery in recent years. Yet there has been little discussion about how engaging with children may differ according to the age and developmental stage of the child. Engaging young people successfully in a family counselling setting, for example, will often require a skilled use of communication that incorporates an understanding of the intricate nature of adolescent development and how this relates to the issues for the family.

This article looks at some of the issues related to communicating with young people, and practice tips which may help to make the conversation run more smoothly. The article is adapted from sections of the Department of Human Services Specialist Practice Guide - Adolescents and Their Families.

Practitioners in family support services may need to engage with young people as part of a family counselling or support session, or as part of negotiating a parenting plan in the case of family breakdown. Adolescence is a time in which relationships with family change, as the adolescent becomes more autonomous and forms more intense friendships and partnerships outside of the home. Yet family relationships remain critically important, and trauma or conflict within the family is likely to have an impact on young people that may not always be communicated in a straightforward way.

It is useful to understand the types of behaviours or actions that adolescents may engage in - and why they may engage in them - and offer open lines of communication to the young person. This may not only help the young person express their emotions, needs and desires, but can also help to model good communication skills to parents. We often ask questions in a way that can silence young people. We can also become so focused on getting a literal response that we miss the things that they are telling us through their behaviour or actions. The following tips may help workers to engage in more respectful and supportive conversations with young people that will better allow them to express themselves.

Photo: rolands.lakis / flickr

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