Library H3lp: A new flexible chat reference system

Read the full text

PDFLibrary H3lp: A new flexible chat reference system

13 October 2008LibraryH3lp is an integrated IM and web chat system designed specifically for Virtual Reference services in libraries. The software was designed for, and is currently used by, a night-time chat reference collaboraton between several large academic libraries. LibraryH3lp is designed for the workflow of chat reference, supporting multiple simultaneous operators and routing to queues of operators in a particular service area. It also supports web page embeddable chat ?widgets?, as well as simultaneous gateways to multiple IM protocols. This article discusses the motivation for the development of the software, and provides an overview of LibraryH3lp?s features and technical architecture. Parts of LibraryH3lp are available as open source. The complete application is available as a low-cost hosted service, and will eventually be available to be licensed for local hosting.

Permanent URLhttp://apo.org.au/node/17062
Views1227

Related Topics

Creative & Digital

Environment & Planning

Education

Related content

Most viewed: This week

1
Web and Information Coordinator - Australian Policy Online (Position number: 29499)
2
Evidence-free policy making? The case of income management
3
Can nations measure well-being?
4
Six provocations for big data
5
Legal and governance models for shared services in local government

Noticeboard

Australian Community Sector Survey
03 May 2012

Strengthen our voice - take part in the Australian Community Sector Survey

There's just under two weeks to go for Victoria's community sector organisations to help us provide an authentic snapshot of the state of demand for services in the state.

Review of Australian Contract Law
22 March 2012

The Attorney-General's Department has launched a new inquiry to explore the scope for reforming Australian contract law. There will be a three-month consultation period.

Women's Health Victoria survey now open
08 March 2012

Women's Health Victoria (WHV) is a statewide women's health promotion, information and advocacy organisation, working with policy makers and health professionals to influence and inform health policy and service delivery.

The online survey is open to anyone who has used WHV's services, resources, or websites in the past 12 months. It covers: WHV publications, professional training, The Index database of gendered statistics, WHV Clearinghouse, BreaCan Service (supporting people diagnosed with breast or gynaecological cancer), capacity building, member services, and more.

Topics

APO