Promoting healthy finances: an evaluation of the Financial Health Service pilot

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PDFPromoting healthy finances: an evaluation of the Financial Health Service pilot
Image: alancleaver_2000 / flickr

09 February 2011This evaluation of a free, one-on-one, financial information and guidance service for financially vulnerable people, piloted by the Brotherhood of St Laurence, indicates that clients considered good communication and trust as key qualities of such a service, and preferred face-to-face consultation over channels such as bank branches or the internet.

Most clients sought information about dealing with rising basic costs and very limited income. The service helped boost clients’ confidence and willingness to seek future guidance, but there was no straightforward relationship between knowledge and action.

 

Image: alancleaver_2000 / Flickr

Publication typeReport
Publisher TypeAPO Member, Non government organisation
CoverageAustralia
Permanent URLhttp://apo.org.au/node/23828
Views1526

Related Topics

Disadvantage

Income management

Social Policy

Economics

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