Consumer protection

Report

6 Sep 2018

The Australian Energy Market Commission (AEMC) has made a draft rule to help customers who are having trouble paying their bills due to hardship. The rule aims to improve retailers’ hardship policies so customers can better understand their rights and get the help they need...

Report

30 Aug 2018

This report summarises the findings and recommendations from ASIC's review of the sale of direct life insurance products in Australia, including term life, accidental death, trauma, total and permanent disability (TPD) and income protection insurance.

Research report

30 Aug 2018

This report sets out the results of research into consumers’ experiences in buying life insurance directly. The products covered by the research include term life, accidental death, trauma, total and permanent disability (TPD) and income protection insurance.

Research report

21 Aug 2018

This report presents the research findings on the reported experience of both residential households (households) and small and medium-sized businesses (businesses) connecting to and using services delivered over the NBN.

Report

3 Aug 2018

This report looks at the provision of financial services and the interaction of market participants, issues facing the consumers of financial services and the functions and activities of the regulators.

Report

24 Jul 2018

This report has been prepared by Darren McShane, at the request of the ASIC, following its announcement of an external expert review of Regulatory Guide 97, Disclosing fees and costs in PDSs and periodic statements (RG 97).

Discussion paper

21 Jul 2018

This discussion document describes the current requirements, and assesses both a voluntary and mandatory option for how the science definition could be implemented for mānuka honey sold in New Zealand.

Discussion paper

20 Jul 2018

The ABN system was originally introduced in 2000 to provide a unique identifier for businesses to use when dealing with government, and to support the introduction and administration of the Goods and Services Tax (GST). However, the value and meaning of an ABN within the...

Guide

13 Jul 2018

Occasionally problems can arise when you receive goods or use services. You have rights under the Aged Care law but the consumer law also includes protections that may help you if things go wrong. You have rights and you can stand up for them.

Report

Retail Electricity Pricing Inquiry - final report
11 Jul 2018

This report finds that there is a serious electricity affordability problem for consumers and businesses. The report sets out 56 recommendations to reset the National Electricity Market, boost competition, reduce costs and improve consumer and business outcomes.

Discussion paper

5 Jul 2018

This consultation paper sets out the problems and complexities that consumers face when navigating current regulatory and institutional arrangements and proposes reforms to address these problems.

Discussion paper

27 Jun 2018

This discussion paper summarises MBIE’s findings from the review of the Credit Contacts and Consumer Finance Act 2003 (CCCFA).

Report

31 May 2018

The Commerce Commission has released this report detailing the findings of its review of 215 selected lenders’ websites for compliance with disclosure rules.

Discussion paper

22 May 2018

The issues paper describes the issues that MBIE has heard regarding insurance contract law and conduct in the insurance industry. We are looking for evidence to improve our understanding of these issues and inform our advice to ministers regarding what should be done about them....

Report

21 May 2018

This report explains key trends in scam activity and highlights the impact of scams on the community. It highlights the cooperative work of the ACCC, other regulators and law enforcement agencies to disrupt scams and educate consumers.

Briefing paper

15 May 2018

This briefing note explains how a federal government proposal to protect households from high power prices is being undermined by the official electricity rule-setting body.

Briefing paper

14 May 2018

This background paper provides information about small and medium-sized enterprises (SMEs) in Australia, and describes some ways that SMEs interact with providers of financial products. This paper also highlights that there is no single definition of an SME in Australia, and that data about SMEs...

Discussion paper

10 May 2018

The AEMC is calling for public submissions on a rule change request that would make the Australian Energy Regulator responsible for calculating Values of Customer Reliability (VCR). VCRs indicate the value different types of customers place on having reliable electricity supply under different conditions.

Commentary

26 Apr 2018

Even when ASIC has been sufficiently resourced to pursue litigation, the Australian courts have contributed to an environment where contravening behaviour is a rewarding option.

Report

5 Apr 2018

This report details the ACCC’s recommendations, actions and findings in relation to a broad range of communications services, including broadband and voice services, aggregation and transmission services, data centres and content delivery networks and the internet of things.

Overview

 

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