Consumer protection


13 Jul 2018

Occasionally problems can arise when you receive goods or use services. You have rights under the Aged Care law but the consumer law also includes protections that may help you if things go wrong. You have rights and you can stand up for them.


Retail Electricity Pricing Inquiry - final report
11 Jul 2018

This report finds that there is a serious electricity affordability problem for consumers and businesses. The report sets out 56 recommendations to reset the National Electricity Market, boost competition, reduce costs and improve consumer and business outcomes.

Discussion paper

5 Jul 2018

This consultation paper sets out the problems and complexities that consumers face when navigating current regulatory and institutional arrangements and proposes reforms to address these problems.

Discussion paper

27 Jun 2018

This discussion paper summarises MBIE’s findings from the review of the Credit Contacts and Consumer Finance Act 2003 (CCCFA).


31 May 2018

The Commerce Commission has released this report detailing the findings of its review of 215 selected lenders’ websites for compliance with disclosure rules.

Discussion paper

22 May 2018

The issues paper describes the issues that MBIE has heard regarding insurance contract law and conduct in the insurance industry. We are looking for evidence to improve our understanding of these issues and inform our advice to ministers regarding what should be done about them....


21 May 2018

This report explains key trends in scam activity and highlights the impact of scams on the community. It highlights the cooperative work of the ACCC, other regulators and law enforcement agencies to disrupt scams and educate consumers.

Briefing paper

15 May 2018

This briefing note explains how a federal government proposal to protect households from high power prices is being undermined by the official electricity rule-setting body.

Briefing paper

14 May 2018

This background paper provides information about small and medium-sized enterprises (SMEs) in Australia, and describes some ways that SMEs interact with providers of financial products. This paper also highlights that there is no single definition of an SME in Australia, and that data about SMEs...

Discussion paper

10 May 2018

The AEMC is calling for public submissions on a rule change request that would make the Australian Energy Regulator responsible for calculating Values of Customer Reliability (VCR). VCRs indicate the value different types of customers place on having reliable electricity supply under different conditions.


26 Apr 2018

Even when ASIC has been sufficiently resourced to pursue litigation, the Australian courts have contributed to an environment where contravening behaviour is a rewarding option.


5 Apr 2018

This report details the ACCC’s recommendations, actions and findings in relation to a broad range of communications services, including broadband and voice services, aggregation and transmission services, data centres and content delivery networks and the internet of things.


28 Mar 2018

The emergence of electronic cigarettes (E-cigarettes) in the past decade has required governments around the world to grapple with how to regulate this product.

Discussion paper

22 Mar 2018

This Consultation Regulation Impact Statement (RIS) includes the five policy options being considered, the ACCC's preliminary recommendation, as well as a series of questions for stakeholder consideration.

Briefing paper

19 Mar 2018

Reforms are being introduced to improve the efficiency and level of competition in consumer lending, with a goal of driving better pricing, enhanced access to finance and new products and services.

Discussion paper

5 Mar 2018

This consultation paper sets out our proposals for two aspects of our oversight role regarding the Australian Financial Complaints Authority (AFCA). It also seeks feedback on whether financial firms need any transitional relief from external dispute resolution disclosure obligations in the lead up to commencement...

Policy report

20 Feb 2018

This year, the ACCC will focus on consumer issues in broadband services and energy, competition in the financial services and commercial construction sectors, systemic consumer guarantee issues, and conduct that may contravene the new misuse of market power and concerted practices provisions.


Giving customers choice, convenience and confidence
9 Feb 2018

Open Banking has the potential to transform the way in which customers use and benefit from the banking system. This final report makes fifty recommendations, on the regulatory framework, the type of banking data in scope, privacy and security safeguards for banking customers, the data...

Draft report

7 Feb 2018

This inquiry focusses on competition in Australia’s financial system as a means to improve consumer outcomes, enhance the productivity and international competitiveness of the financial system and the broader economy, and support ongoing financial system innovation — without undermining financial stability objectives.

Audio interview

7 Feb 2018

The Productivity Commission has questioned the effectiveness of the decades-old 'four pillars' banking policy, describing it as 'ad hoc' and 'redundant'.

A draft report into competition in the financial system also says the banking regulator APRA's recent 'blunt intervention' in reining in the...



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