This guide gives the state sector guidance on how to increase accessibility to information through the use of inclusive language and design, and alternate formats such as New Zealand Sign Language, Easy Read and Braille. The guide will be used by government agencies that have...
The objective of this audit was to examine if Social Services and Human Services drive improvements in the Disability Support Pension program using data and information from multiple sources, including agreed Auditor-General and parliamentary committee recommendations.
This joint report from the Carnegie UK Trust and Wales Cooperative Centre examines the potential for digital inclusion to improve the health and wellbeing of older people in Wales with a limiting long-term condition.
This report outlines an important project that aims to improve the makeup of NDIS plans for people with psychosocial disability. The Optimising Psychosocial Support Project brings together service level data from community based mental health programs to present a picture of how people with psychosocial...
This literature review forms part of the evidence base to a ‘provider driven’ project to optimise the supports to people with a psychosocial disability within the NDIS.
While the NDIS promises to improve the lives of more than 400,000 Australians with a disability, the scheme has been marred by a range of implementation challenges. In particular, there has been much concern over 'thin' markets. This report draws together the international literature on...
This summary report contains key insights about the carer population in New South Wales and highlights the successes and challenges carers are experiencing as they engage with the service system and with paid employment.
This strategy document provides a framework to support and recognise the work of carers, acknowledging the difference they make in our community and responding to key challenges faced by carers.
As a result of this inquiry, 29 recommendations have been made, which aim to ensure that appropriate strategies and responses are swiftly implemented to stimulate the growth of the marketplace and ensure that all NDIS participants have timely access to the necessary and reasonable support...
The purpose of the practice review was to identify current good practice in peer support delivery and future capacity building needs for disability support organisations (DSOs).
Libraries play a key role in facilitating access to reading material for people who are blind or visually impaired. This guide was conceived to enable staff in libraries of all types to take practical steps to start using the Marrakesh Treaty, and to make full...
This is an outcomes evaluation of arts and sports projects for people with disability. The projects are funded by icare lifetime care, the NSW government agency that provides support to people who were injured in a motor vehicle accident.
This report utilises qualitative interview data from disability service providers during the roll out of the NDIS to examine the effects of the introduction of a more competitive environment on collaborative working between providers who had historical relationships of working together.
The Victorian government funded the Victorian Refugee Health Network to complete a needs assessment of the responsiveness of the disability and refugee health service system in northern Melbourne. This report details the outcomes of the needs assessment and makes recommendations for service and policy changes...
This strategy aims to provide a framework for the many undertakings and investments the Victorian government has already made to support carers, as well as future work to address the things that matter most to carers.
This research investigates the reasons why clients are estranged from their organisation when they expect to be the focus of communication attention. It investigates an organisations’ ability to establish the conditions necessary for inclusion of the organisation’s publics who identify with disability and who come...
This update examines whether the patterns comprehensively analysed in our February 2018 Australian Disability Workforce Report (available through the NDS website) are continuing, stalling or reversing.
The NDA is a high level agreement between the Commonwealth and State and Territory Governments, signed in 2008 (with a 2009 commencement) and then updated in 2012. It spans many aspects of disability policy, service provision, performance assessment and reporting. This issues paper has been...
The NDIS emerged from years of discussions about problems with the existing disability support arrangements, the need for reform, and proposals for new models of disability support. Key developments in the realisation of the NDIS are outlined in this paper.
This article unpacks what is meant by customer-centricity, and provides a guide and practical tips for disability service providers looking to take a customer-centric approach to transforming their operating model.