Human services

Report

6 Dec 2018

The objective of this audit was to assess whether Human Services has an effective high-level compliance strategy for administered payments made under the Centrelink and Medicare programs.

Report

Department of Human Services
5 Nov 2018

The Human Services’ Quality Framework was selected for audit due to the large value of payments to which it applied and to determine whether the purpose of the framework had been met. Having been in place for five years, it was timely to undertake an...

Report

20 Sep 2018

This audit assessed whether DHHS has sufficient capability in managing service agreements to ensure funded organisations deliver agreed health and wellbeing supports and outcomes to clients.

Journal article

31 May 2018

Community-based learning (CBL), which provides opportunities for undergraduate students to develop disciplinary and work-related knowledge and skills, is increasingly becoming an integral component of higher education. Similar to other countries, there is a widespread belief among employers in Kenya that there is a mismatch between...

Report

26 Mar 2018

This inquiry examined policy options that apply the principles of informed user choice, competition and contestability to the provision of human services. Desirable though they may be, applying these principles has proven to be neither simple nor without cost.

Report

11 Nov 2017

Attempting to keep and reunite children with even highly dysfunctional parents at almost all costs has swung the pendulum of child protection systems too far in favour of defending parental rights at the expense of protecting children’s rights and best interests.

Report

6 Nov 2017

This report combines individual and organisational stories with information and data to highlight the effects of disruption across the human services sector in the ACT over the last decade.

Draft report

2 Jun 2017

This inquiry is about finding ways to put the people who use human services, such as health care, social housing and family and community services, at the heart of service provision.

Report

11 Jan 2017

Overview

The Forced Adoption Support Services Scoping Study identified a need for support service providers to establish or contribute to local networks to enhance collaboration, referrals and support for people affected by forced adoptions. The Department of Social Services (DSS) contracted the Australian...

Report

5 Dec 2016

Foreword

The Australian Government asked the Commission to investigate whether the efficiency and effectiveness of human services could be improved by introducing greater competition, contestability and informed user choice. The inquiry is to be undertaken in two parts. The first part is the...

Report

22 Sep 2016

The Commission has been asked to examine whether the efficiency and effectiveness of human services could be improved by introducing greater competition, contestability and informed user choice. The terms of reference request that the inquiry be undertaken in two parts: the first is to identify...

Policy

31 Jul 2016

Western Australia is undergoing a social and economic transformation fuelled by global demand, international migration and investment in the capital city and regions. A significant and historic gap remains between the life outcomes of Aboriginal and non-Aboriginal West Australians. Generally, Aboriginal people have shorter lives...

Discussion paper

16 Jun 2016

This paper was released to assist participants in preparing a submission to the public inquiry into Human Services. It outlines a range of issues about which the Commission seeks information.

Background to the inquiry

The Competition Policy Review recommended that governments should,...

Working paper

31 May 2016

A major thrust of policy and practice within human services in recent years has been the implementation of evidence-based practices. However, despite the wide-spread use of such evidence-based programs and strategies, we are not always getting the kind of results we would expect when we...

Journal article

23 May 2016

This review examines the evidence of the effect of government-funded outcome-based contracts in public human services. Outcome-based contracts in public human services are defined as those where some proportion of payment is triggered by some measure of change in the lives of clients. There is...

Journal article

24 Feb 2016

The growth of professional supervision in social work has been accompanied by complex attempts to theorise key elements of supervisory practice and highlight the need to further examine what constitutes supervisory support in current regulatory environments. Changes in human service organisations resulting from new public...

Report

3 Dec 2015

Grand Alibis is built around one key question: has contracting out services improved the public sector’s capability to address persistent disadvantage and meet complex needs? It argues that outsourcing has eroded the experience, skills and policy toolkits that the public sector needs to develop...

Report

15 Aug 2015

Key points

The total value of Australian service exports was $57 billion in 2013-14 and about 17 per cent of total exports. The six services sectors covered in this study — tourism, education, financial services, professional services, information technology and health services — accounted...

Journal article

1 Jan 2014

Australia has a shortage of doctors in general and more so in Aboriginal communities. The 2011-2012 report by Health Workforce Australia endorses the relevance of physician assistants (PAs) in rural Australia, and this article describes the experience of a PA employed in rural Aboriginal Health...

Report

1 Jan 2014

Australia is one of the healthiest countries in the world. However, despite relatively high standards of health and health care in Australia, not all Australians fare equally well in terms of their health and longevity.

Overview

 

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