This inquiry examined policy options that apply the principles of informed user choice, competition and contestability to the provision of human services. Desirable though they may be, applying these principles has proven to be neither simple nor without cost.
Attempting to keep and reunite children with even highly dysfunctional parents at almost all costs has swung the pendulum of child protection systems too far in favour of defending parental rights at the expense of protecting children’s rights and best interests.
This report combines individual and organisational stories with information and data to highlight the effects of disruption across the human services sector in the ACT over the last decade.
This inquiry is about finding ways to put the people who use human services, such as health care, social housing and family and community services, at the heart of service provision.
The Forced Adoption Support Services Scoping Study identified a need for support service providers to establish or contribute to local networks to enhance collaboration, referrals and support for people affected by forced adoptions. The Department of Social Services (DSS) contracted the Australian...
The Australian Government asked the Commission to investigate whether the efficiency and effectiveness of human services could be improved by introducing greater competition, contestability and informed user choice. The inquiry is to be undertaken in two parts. The first part is the...
The Commission has been asked to examine whether the efficiency and effectiveness of human services could be improved by introducing greater competition, contestability and informed user choice. The terms of reference request that the inquiry be undertaken in two parts: the first is to identify...
Western Australia is undergoing a social and economic transformation fuelled by global demand, international migration and investment in the capital city and regions. A significant and historic gap remains between the life outcomes of Aboriginal and non-Aboriginal West Australians. Generally, Aboriginal people have shorter lives...
This paper was released to assist participants in preparing a submission to the public inquiry into Human Services. It outlines a range of issues about which the Commission seeks information.
Background to the inquiry
The Competition Policy Review recommended that governments should,...
A major thrust of policy and practice within human services in recent years has been the implementation of evidence-based practices. However, despite the wide-spread use of such evidence-based programs and strategies, we are not always getting the kind of results we would expect when we...
This review examines the evidence of the effect of government-funded outcome-based contracts in public human services. Outcome-based contracts in public human services are defined as those where some proportion of payment is triggered by some measure of change in the lives of clients. There is...
The growth of professional supervision in social work has been accompanied by complex attempts to theorise key elements of supervisory practice and highlight the need to further examine what constitutes supervisory support in current regulatory environments. Changes in human service organisations resulting from new public...
Grand Alibis is built around one key question: has contracting out services improved the public sector’s capability to address persistent disadvantage and meet complex needs? It argues that outsourcing has eroded the experience, skills and policy toolkits that the public sector needs to develop...
Key pointsThe total value of Australian service exports was $57 billion in 2013-14 and about 17 per cent of total exports. The six services sectors covered in this study — tourism, education, financial services, professional services, information technology and health services — accounted...
Australia is one of the healthiest countries in the world. However, despite relatively high standards of health and health care in Australia, not all Australians fare equally well in terms of their health and longevity.
Australia is made up of diverse regions, from busy interconnected urban areas to isolated remote communities. While the majority of Australians live in cities, a significant proportion of our population is also spread across large and often remote areas.
The regions of Australia are...
Australia has a shortage of doctors in general and more so in Aboriginal communities. The 2011-2012 report by Health Workforce Australia endorses the relevance of physician assistants (PAs) in rural Australia, and this article describes the experience of a PA employed in rural Aboriginal Health...
Collegial support is important in maintaining job satisfaction and contributing to worker retention in the human services. However, little is known about to whom human service workers look for support, including advice and guidance, and how they utilise and value the support available in a...
In regional Australia "communities of place," defined as bounded geographic locations with a local society, undertake community-wide primary prevention programs. In helping to prevent chronic illness, communities provide valuable resources to the health system. To understand the role of community-health sector partnerships for primary prevention...
The incidence of colorectal cancer in Australia is among the highest worldwide. We investigate whether similar treatment results for colorectal cancer can be achieved in rural surgery as reported from metropolitan centres.
Retrospective analysis of prospectively collected...