Consumers

Report

Report to the Minister for Communications and the Arts
15 Nov 2018

This report summarises the outcomes of submissions, consultations and interviews regarding the proposals canvassed in the initial consultation paper, and proposes a number of recommendations and reforms to ensure that consumers have access to an effective and efficient complaints handling procedures, as well as appropriate...

Report

15 Nov 2018

This report focuses on a number of key issues in the current consumer protection system. The list of key issues is not intended to be comprehensive; rather, the report provides a 'snapshot' of concerns raised in evidence about consumer protections, or the lack thereof, in...

Discussion paper

5 Jul 2018

This consultation paper sets out the problems and complexities that consumers face when navigating current regulatory and institutional arrangements and proposes reforms to address these problems.

Report

15 Jun 2018

This year’s review found that while competition in the retail energy market continues to evolve, it is currently not delivering the expected benefits to consumers.

Report

3 May 2018

The objective of the audit was to assess the effectiveness of the Australian Broadcasting Corporation’s (ABC’s) management of complaints.

Report

5 Apr 2018

This report details the ACCC’s recommendations, actions and findings in relation to a broad range of communications services, including broadband and voice services, aggregation and transmission services, data centres and content delivery networks and the internet of things.

Discussion paper

5 Mar 2018

This consultation paper sets out our proposals for two aspects of our oversight role regarding the Australian Financial Complaints Authority (AFCA). It also seeks feedback on whether financial firms need any transitional relief from external dispute resolution disclosure obligations in the lead up to commencement...

Audio interview

26 Feb 2018

The ACCC is set to investigate the "bargaining power" of the Internet behemoths and whether that's affecting the quality and range of news supplied to Australian consumers.

Report

23 Feb 2018

Electricity is an essential service, and policymakers need to ensure that the benefits of smart meters flow to everyone, not just the most switched-on customers.

Policy report

20 Feb 2018

This year, the ACCC will focus on consumer issues in broadband services and energy, competition in the financial services and commercial construction sectors, systemic consumer guarantee issues, and conduct that may contravene the new misuse of market power and concerted practices provisions.

Guide

6 Feb 2018

The ACCC has produced this guide to help egg producers of all sizes understand their fair trading rights and obligations when promoting or selling eggs as ‘free range’. It will also help consumers understand the law and our approach to ‘free range’ egg claims.

Report

14 Dec 2017

Market studies are used by the Australian Competition and Consumer Commission (ACCC) to help promote effective competition in markets. Studies are normally undertaken where a number of concerns about market conduct have been raised, and a detailed examination of market characteristics could help to determine...

Report

13 Dec 2017

The Consumer Goods Forum (CGF) has decided to bring together its members and produce this publication to share how they are addressing climate change through the implementation of low carbon solutions in their direct operations.

Report

4 Dec 2017

The review includes the views of the Telecommunications Industry Ombudsman’s many and diverse stakeholders, and reflects the environment of dynamic change occurring in the policy, technology and social sphere of the telecommunications industry.

Journal article

24 Nov 2017

This article argues that the current regulatory framework for ingredients disclosure for fragranced products is insufficient to protect the interests of consumers and allow them to make informed choices.

Report

22 Nov 2017

This report shows increased numbers of electricity disconnections, higher levels of energy debt held by those customers not in a formal hardship program and fewer customers successfully completing hardship programs than in the previous year.

Report

21 Nov 2017

This report provides an in depth account of customers’ experiences in the Victorian electricity and gas markets in 2016–17.

Draft report

30 Oct 2017

This ACCC draft report for the communications sector market study includes the draft findings, proposed recommendations and proposed actions, in relation to a number of communications services across the retail and wholesale supply chain.

Policy report

12 Oct 2017

Customer stewardship is the collective management principles and practices that focus on delivering quality long-term customer outcomes. This paper proposes the establishment of a customer stewardship framework for infrastructure assets that aims to strengthen the chain of responsibility, accountability and transparency for long-term customer outcomes....

Draft report

10 Aug 2017

This ACCC draft report contains a number of key findings and recommendations for improving consumer protection and promoting competition in new car retailing and associated markets.

Overview

 

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