The difference between actual and calculated energy is called the ‘energy-performance gap’. Possible explanations for this gap are construction mistakes, improper adjusting of equipment, excessive simplification in simulation models and occupant behaviour. Many researchers and governmental institutions think the occupant is the main cause of...
This research found that behaviourally-informed fact sheets can improve consumers’ engagement with energy plans and increase their confidence in choosing the right energy plan or retailer.
BETA joined forces with the Department of the Environment and Energy and Appliances Online to see if we could encourage consumers to buy more energy‑efficient appliances—helping them to save money.
Open Banking has the potential to transform the way in which customers use and benefit from the banking system. This final report makes fifty recommendations, on the regulatory framework, the type of banking data in scope, privacy and security safeguards for banking customers, the data...
This report shows increased numbers of electricity disconnections, higher levels of energy debt held by those customers not in a formal hardship program and fewer customers successfully completing hardship programs than in the previous year.
This study sought to identify what is currently known about the occurrence of restrictions in Australian licensed online wagering operators and the impact of these on consumers’ behaviour.
This paper argues that well-designed electronic pre-commitment system can prevent and reduce harm from Electronic Gambling Machines (EGM) use.
The Energy Consumer Sentiment Survey is designed to provide information on household and small business consumer sentiment with a focus on the three key areas of satisfaction, confidence and activity.
University of South Australia behavioural economist, Michelle Baddeley, explains why we herd when making consumer decisions, and what we can miss out on when we do.
The ACCC has released an issues paper to assist interested parties in making submissions to the ACCC’s new car retailing industry market study. The paper contains:the scope of the market study issues on which the ACCC is seeking information how to make submissions...
This project enabled novel organisational insight into the comparative utility of a portfolio of consumer health information content, by measuring patterns of attrition (abandonment) in content use. The project used as a case study the event activity log of a fully automated digital information kiosk,...
While there is no shortage of worthy recipients for prosocial behaviour, there is a constant battle to attract and keep donors. This research examines money and blood donor behaviour for two key desirable groups, new donors, to grow the donor base, and frequent donors to...
Different funeral options are increasingly sought after, driven by values such as cost effectiveness and sustainability. Empowered consumer choices entail conversations such as those encouraged by 8 August Dying to Know Day . An alternative such as DIY implies being able and willing to put...
This article asks what the economic argument is for and against privacy, or managing data flows. It argues that privacy has a role to play in whether data will be used in a way which changes the allocation of economic surplus, or whether data will...
This Evidence Check rapid review examined consumer enablement, defined as the specific components that combine to make a consumer engaged.
The review explores this construct in the chronic disease population in relation to its determinants; the tools and instruments demonstrated to be valid, reliable...
On April 25, publishers, platforms, and industry groups including ESPN, Google, and The Guardian met in New York to discuss how to deal with the continued threat of adblocking.
The meeting was organized by Johnny Ryan, the head of ecosystem at PageFair, a company...
In late 2010, after over a century of almost uninterrupted growth, demand for electricity in Australia began to fall. Two previous papers, published in 2013 and 2015, examined possible reasons why demand was falling in the National Electricity Market (NEM), which accounts for nearly 90%...
The consumer IoT issues identified in this research report are derived from three broad consumer-focused use-cases: ‘smart’ homes and appliances (Connected Homes), wearables (activity trackers, smartwatches, implantable devices etc.) and health care (Connected Humans), and smart cities and smart cars (Connected Habitats).
It is widely acknowledged that there have been significant improvements in telecommunications customer service and consumer outcomes in recent years, reflecting outcomes from the Australian Communications and Media Authority’s Reconnecting the Customer (RTC) public inquiry in 2010–11; the development, registration and implementation of a substantially...