Robert Fitzgerald AM, Commissioner with the Productivity Commission and SVA Board member, talks with Stuart Lloyd-Hurwitz, SVA Consulting’s Executive Director, about competition and contestability in the social sector and how it’s all about providing more consumer choice.
BETA has partnered with the Australian Communications and Media Authority to develop a guide to help NBN providers present information to consumers more clearly. This guide challenges the assumption that people need more information to make better decisions, and suggests that less, clearer and more...
Reducing residential energy use and related CO2 emissions across society requires approaches that understand energy demand as dependent on the performance of a range of interconnected social practices, which includes aspects of timing, location and material contexts. However, current energy policy and change initiatives often...
This paper reports on an Agent-Based Model. The purpose of developing this model is to describe ‘the uptake of low carbon and energy efficient technologies and practices by households and under different interventions’. There is a particular focus on modelling non-financial incentives as well as...
The difference between actual and calculated energy is called the ‘energy-performance gap’. Possible explanations for this gap are construction mistakes, improper adjusting of equipment, excessive simplification in simulation models and occupant behaviour. Many researchers and governmental institutions think the occupant is the main cause of...
This research found that behaviourally-informed fact sheets can improve consumers’ engagement with energy plans and increase their confidence in choosing the right energy plan or retailer.
BETA joined forces with the Department of the Environment and Energy and Appliances Online to see if we could encourage consumers to buy more energy‑efficient appliances—helping them to save money.
Open Banking has the potential to transform the way in which customers use and benefit from the banking system. This final report makes fifty recommendations, on the regulatory framework, the type of banking data in scope, privacy and security safeguards for banking customers, the data...
This report shows increased numbers of electricity disconnections, higher levels of energy debt held by those customers not in a formal hardship program and fewer customers successfully completing hardship programs than in the previous year.
This study sought to identify what is currently known about the occurrence of restrictions in Australian licensed online wagering operators and the impact of these on consumers’ behaviour.
This paper argues that well-designed electronic pre-commitment system can prevent and reduce harm from Electronic Gambling Machines (EGM) use.
The Energy Consumer Sentiment Survey is designed to provide information on household and small business consumer sentiment with a focus on the three key areas of satisfaction, confidence and activity.
University of South Australia behavioural economist, Michelle Baddeley, explains why we herd when making consumer decisions, and what we can miss out on when we do.
The ACCC has released an issues paper to assist interested parties in making submissions to the ACCC’s new car retailing industry market study. The paper contains:the scope of the market study issues on which the ACCC is seeking information how to make submissions...
This project enabled novel organisational insight into the comparative utility of a portfolio of consumer health information content, by measuring patterns of attrition (abandonment) in content use. The project used as a case study the event activity log of a fully automated digital information kiosk,...
While there is no shortage of worthy recipients for prosocial behaviour, there is a constant battle to attract and keep donors. This research examines money and blood donor behaviour for two key desirable groups, new donors, to grow the donor base, and frequent donors to...