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1146038

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Telecommunication systems

Annual Report

18 Oct 2017

In 2016-17, the Telecommunications Industry Ombudsman developed a new strategy. This clear plan with four focused goals reaffirms the Board’s commitment to the Benchmarks for Industry-based Customer Dispute Resolution. For residential consumers, small businesses and...

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Audio interview

18 Oct 2017

The Telecommunications Industry Ombudsman has released its annual report today. For the first time ever, complaints about internet services are higher than complaints about mobile phones.

The TIO says that its recorded more than 60,000...

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Strategy

12 Oct 2017

5G is the next step in the evolution of mobile wireless communications technology, promising improved connectivity, greater network speeds and bandwidth, and very low latency. The government considers that 5G is more than an incremental change for mobile communications. Rather, it will enable...

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Commentary

07 Aug 2017

If you think it isn’t long since your smartphone started using 4G, you’re right. Telstra, Optus and Vodafone switched on their networks between 2011 and 2013. Adoption was rapid. By the end of 2014, 40 per cent of Australia’s mobile customers were using 4G, although Optus has only recently shut...

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Discussion paper

20 Jul 2017

This ASIC Enforcement Review Taskforce position paper outlines reforms to enhance ASIC’s access to telephone intercepts for the investigation and prosecution of serious corporate law offences.

Commonwealth legislation prohibits access to material sourced from live stream communications...

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Working paper

10 Jul 2017

The release of this research was part of the announcement by the Minister for Communications, noting that the rollout of the National Broadband Network (NBN) has surpassed the half-way mark, meaning more than 50% of Australian homes and businesses can now access fast, affordable high-speed...

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Report

19 Jun 2017

Telecommunications is fundamental to any modern society. It plays an increasingly important role in the delivery of private and public sector services across the economy. Access to telecommunications services is also a key enabler of social inclusion — allowing people to connect with family,...

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Research report

20 Dec 2016

The NBN network (NBN) is an Australia-wide project to upgrade the existing fixed-line phone and internet network. Since 2009, NBN Co Limited (NBN Co)—a wholly Australian Government-owned company—has been tasked to build, design and operate Australia’s first national wholesale-only, open-access...

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Research report

14 Dec 2016

5G means seamless connectivity. Ultra-fast and ultra-reliable, transmitting massive amounts of data at super low latency. It will support the ever increasing requirements of the existing network and new applications as unknowable today as the 4G services we take for granted would have been a...

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Research report

17 Oct 2016

This report by the Bureau of Communications Research provides an overview of the communications sector’s impact and influence as a critical enabler of economic and social activity in Australia.

The report discusses three main developments that are affecting the sector, including the...

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Infographic

Website

06 Sep 2016

In under twenty years communication tools and the internet have been central to changing the way we live and work. This infographic looks back at how our use of communication technology has changed since 1998.

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Discussion paper

07 Jun 2016

The Productivity Commission has called on those interested in the future direction of telecommunications in Australia to contribute to its new public inquiry on the Telecommunications Universal Service Obligation.

The Productivity Commission released today an issues paper to help people...

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Report

01 Mar 2016

Strategic investment in infrastructure will support the growth of WA’s agriculture food and fibre sectors, enable the creation of new jobs, as well as improve income and prospects for businesses and communities in regional WA.

Context

Increased global demand for agricultural...

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Research report

07 Dec 2015

This snapshot has been developed to provide stakeholders with an overview of some of the ACMA’s broad and diverse activities, including:

  • broadcasting, radiofrequency spectrum, telecommunications and unsolicited communications complaints, investigations and compliance work
  • ...
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Annual Report

23 Oct 2014

Complaints about mobile faults including coverage, slow data speeds and call dropouts almost halved. Customer service and complaint handling concerns also reduced significantly.

These results suggest that an industry focus on infrastructure investment and customer experience, and recent...

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Annual Report

31 Oct 2013

This year, 35,000 fewer consumers made new complaints to the TIO. This is a reduction of 18 per cent from the previous year, and you need to go back five years to find a period when fewer new complaints were made to the TIO. In a telecommunications market where mobile services grew more than 30...

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Research report

11 Feb 2013

This research report takes a close look at pre-paid calling cards, a product which many consumers rely on - particularly people from non-English speaking backgrounds. Our research findings show that consumers looking to buy a pre-paid calling card are participating in what is essentially a...

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Research report

01 Feb 2013

Almost half of Australia’s adult population now own a smartphone. Take-up soared by 104 per cent to 8.67 million units over the 12 months to May 2012, according to research released today by the Australian Communications and Media Authority.

The report also found that 9.2 million...

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Research report

11 May 2012

This report provides an overview of spectrum demand drivers, the Australian Communications and Media Authority's top spectrum projects over the five-year period and specific work plan priorities for 2012–2013.

The Five-year spectrum outlook 2012–2016 (the Outlook) is an...

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Research report

28 Nov 2011

 

The ACMA released its medium to long term proposals for telephone numbering arrangements in Australia, applying a managed evolutionary approach to its intent to increase the flexibility and efficiency of numbers and make pricing clearer for consumers.

‘Fundamental changes in...

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