The review includes the views of the Telecommunications Industry Ombudsman’s many and diverse stakeholders, and reflects the environment of dynamic change occurring in the policy, technology and social sphere of the telecommunications industry.
The ACCC has released this discussion paper on Telstra’s proposed variation to the migration plan to facilitate the rollout of 'fibre to the curb' for the NBN, together with some other proposed variations to the plan.
The past year has seen a significant increase in the number of complaints, after five years of decline. The Ombudsman has responded to this with an increase in staff numbers and changes to the structure of the organisation.
5G is the next step in the evolution of mobile wireless communications technology. This paper outlines the immediate actions for the federal government to take that will support the timely rollout of 5G in Australia.
This ASIC Enforcement Review Taskforce position paper outlines reforms to enhance ASIC’s access to telephone intercepts for the investigation and prosecution of serious corporate law offences.
This working paper analyses the trends in household expenditure on communications services, as well as pricing and inclusions for both fixed and mobile services.
This report argues that in a digital age, the voice-based telecommunications universal service obligation (TUSO) is anachronistic and costly and should be wound up by 2020.
The NBN network (NBN) is an Australia-wide project to upgrade the existing fixed-line phone and internet network. Since 2009, NBN Co Limited (NBN Co)—a wholly Australian Government-owned company—has been tasked to build, design and operate Australia’s first national wholesale-only, open-access network.
5G means seamless connectivity. Ultra-fast and ultra-reliable, transmitting massive amounts of data at super low latency. It will support the ever increasing requirements of the existing network and new applications as unknowable today as the 4G services we take for granted would have been a...
This report by the Bureau of Communications Research provides an overview of the communications sector’s impact and influence as a critical enabler of economic and social activity in Australia.
The report discusses three main developments that are affecting the sector, including the merging of...
In under twenty years communication tools and the internet have been central to changing the way we live and work. This infographic looks back at how our use of communication technology has changed since 1998.
The Productivity Commission has called on those interested in the future direction of telecommunications in Australia to contribute to its new public inquiry on the Telecommunications Universal Service Obligation.
The Productivity Commission released today an issues paper to help people prepare their submissions or...
This Audit aimed to determine infrastructure priority areas to support the growth of WA’s agriculture food and fibre sectors, enable the creation of new jobs as well as improve income and prospects for WA businesses and communities.
This snapshot has been developed to provide stakeholders with an overview of some of the ACMA’s broad and diverse activities, including:broadcasting, radiofrequency spectrum, telecommunications and unsolicited communications complaints, investigations and compliance work allocation and licencing regulatory work activities supporting the nbn and the...
Complaints about mobile faults including coverage, slow data speeds and call dropouts almost halved. Customer service and complaint handling concerns also reduced significantly.
These results suggest that an industry focus on infrastructure investment and customer experience, and recent co-regulatory initiatives to protect consumers, are...
This year, 35,000 fewer consumers made new complaints to the TIO. This is a reduction of 18 per cent from the previous year, and you need to go back five years to find a period when fewer new complaints were made to the TIO. In...
This research report takes a close look at pre-paid calling cards, a product which many consumers rely on - particularly people from non-English speaking backgrounds. Our research findings show that consumers looking to buy a pre-paid calling card are participating in what is essentially a...