The review includes the views of the Telecommunications Industry Ombudsman’s many and diverse stakeholders, and reflects the environment of dynamic change occurring in the policy, technology and social sphere of the telecommunications industry.
This report outlines the operations and performance of the Department of Communications and the Arts for the financial year ended 30 June 2017. It has been prepared in accordance with the provisions of section 46 of the Public Governance, Performance and Accountability Act 2013.
The past year has seen a significant increase in the number of complaints, after five years of decline. The Ombudsman has responded to this with an increase in staff numbers and changes to the structure of the organisation.
This report argues that in a digital age, the voice-based telecommunications universal service obligation (TUSO) is anachronistic and costly and should be wound up by 2020.
The telecommunications industry's reputation for poor customer service has been much commented on but little analysed. This study seeks to assist in the three-party engagement between providers, consumers and regulators to improve industry performance. Building on a workshop conducted in 2006 by the Consumer Council...
This paper draws on a six month study that aimed to broadly clarify strategies for the Indonesian Government to address the issue of convergence. This paper reports on one aspect of this study that maps stakeholder policymaker opinions about a future converged regulator in Indonesia....
The committee was asked to examine whether the current telecommunications regulatory regime promotes competition, encourages investment in the sector and protects consumers to the fullest extent practicable, and to make recommendations for legislative amendments to rectify any identified weaknesses.
John Quiggin doubts whether further privatisation of Telstra will benefit taxpayers
THE RECENT Queensland Nationals conference has raised the bar for the privatisation of Telstra, demanding that up to $5 billion of the proceeds be allocated directly to rural users. On Tuesday, Telstra...
Final report of an Australian Communication Authority study designed to understand the nature of the future communications environment .
The Australian government is constructing a National Broadband Network (NBN), which at an estimated cost of $43 billion will be Australia's largest ever infrastructure project. The NBN, if its full benefits are to be realized, raises a number of important, but largely unexplored, questions for...