Telecommunications policy

Annual Report

20 Oct 2017

Note that figures in tables and in the text of this report may be rounded. Figures in the text are generally rounded to one decimal place, while those in tables are generally rounded to the nearest thousand. Discrepancies in tables between totals and sums of...

Annual Report

18 Oct 2017

In 2016-17, the Telecommunications Industry Ombudsman developed a new strategy. This clear plan with four focused goals reaffirms the Board’s commitment to the Benchmarks for Industry-based Customer Dispute Resolution. For residential consumers, small businesses and telecommunications providers, this means the Ombudsman focuses on providing...

Commentary

7 Aug 2017

If you think it isn’t long since your smartphone started using 4G, you’re right. Telstra, Optus and Vodafone switched on their networks between 2011 and 2013. Adoption was rapid. By the end of 2014, 40 per cent of Australia’s mobile customers were using 4G, although...

Report

19 Jun 2017

Telecommunications is fundamental to any modern society. It plays an increasingly important role in the delivery of private and public sector services across the economy. Access to telecommunications services is also a key enabler of social inclusion — allowing people to connect with family, friends...

Conference paper

16 Dec 2009

The telecommunications industry's reputation for poor customer service has been much commented on but little analysed. This study seeks to assist in the three-party engagement between providers, consumers and regulators to improve industry performance. Building on a workshop conducted in 2006 by the Consumer Council...

Conference paper

16 Dec 2009

This paper draws on a six month study that aimed to broadly clarify strategies for the Indonesian Government to address the issue of convergence. This paper reports on one aspect of this study that maps stakeholder policymaker opinions about a future converged regulator in Indonesia....

Research report

10 Aug 2005

The committee was asked to examine whether the current telecommunications regulatory regime promotes competition, encourages investment in the sector and protects consumers to the fullest extent practicable, and to make recommendations for legislative amendments to rectify any identified weaknesses.

Commentary

Article

4 Aug 2005

John Quiggin doubts whether further privatisation of Telstra will benefit taxpayers

THE RECENT Queensland Nationals conference has raised the bar for the privatisation of Telstra, demanding that up to $5 billion of the proceeds be allocated directly to rural users. On Tuesday, Telstra...

Research report

14 Apr 2005

Final report of an Australian Communication Authority study designed to understand the nature of the future communications environment .

Journal article

The Australian government is constructing a National Broadband Network (NBN), which at an estimated cost of $43 billion will be Australia's largest ever infrastructure project. The NBN, if its full benefits are to be realized, raises a number of important, but largely unexplored, questions for...