public sector performance measurement


29 Mar 2018

This audit examined the Melbourne Metro Rail Authority, Public Transport Victoria, and the now defunct Major Projects Victoria, and assessed whether their fraud and corruption controls were well designed and operating as intended.


22 Feb 2018

The objective of this audit was to assess the effectiveness and efficiency of public sector entities in finalising unpaid fines.


12 Feb 2018

If the public service were a patient “it would be in palliative care”, says Terry Moran. Here’s what other secretaries have said about Australia’s loss of bureaucratic capacity.


20 Dec 2017

Effective internal controls and governance systems help agencies to operate efficiently and effectively and comply with relevant laws, standards and policies. This evaluation assesses how well agencies are implementing these systems, and highlights opportunities for improvement.

Draft report

14 Dec 2017

This draft report aims to assist individuals and organisations to participate in the inquiry. It outlines the background to the inquiry, the Commission’s intended approach, and the matters about which the Commission is seeking comment and information.


Service priority review: final report to the West Australian government
5 Dec 2017

This report makes it clear that the Western Australian community wants higher quality services and greater involvement in service design. However, the challenge of tackling the state’s budget deficit means that better services must be delivered at a lower cost.

Draft report

25 Aug 2017

This interim report signals directions for Western Australian public sector reform that will be developed into recommendations in a final report to the state government in October 2017.

Research report

Commissioned by the State Services Commission (NZ)
30 Jun 2017

The Performance Improvement Framework (PIF) programme is designed to measure and lift the performance of state services in New Zealand. This report constitutes the first independent assessment of the PIF.

Research report

30 Mar 2017


This report focuses on key observations and common issues identified from our financial, performance and compliance audits in 2016, and identifies examples of good practice. It also looks forward to where we will focus our efforts in 2017.

We have summarised...

Discussion paper

10 Mar 2017

Competitive neutrality requires that government business activities should not enjoy any net competitive advantages simply by virtue of public sector ownership. This ensures market competition drives efficient production by the lowest cost business.

Commonwealth, state and territory governments committed to implement competitive neutrality regimes...

Journal article

23 Sep 2016

This opening paper outlines the rise of public sector performance measurement and performance governance from New Public Management, its trajectory from an administrative tool for organisational monitoring and management, to its insertion into service performance and accountability, to a policy tool defining policy itself. Four...

Journal article

23 Sep 2016

Performance measurement has an implicit performance theory embedded within its practice; performance measurement perforce performs. Performance measurement has a performative effect on performance. Drawing together and building on the various empirical observations from the preceding papers in this collection, this concluding paper firstly examines the...