Digital technology could deliver enormous socio-economic benefits across Britain. At the moment, the development and adoption of these and future technologies have been almost entirely market-led, with little to no strategic policy response from governments around the world.
The paper discusses the problems that have plagued service delivery in Papua New Guinea—both over the long term and with the rollout of the District Development Authority Act of 2014. Various principal/agent and moral hazard problems are identified as well as the persistent poor delivery...
The inquiry into service delivery to Aboriginal and Torres Strait Islander communities presented a range of complex and contentious policy issues. This paper provides insights on the lessons-learned from conducting the inquiry.
The objective of the audit was to assess the Department of Social Services’ implementation and evaluation of the Cashless Debit Card trial.
The Australian government recognises that the data it holds is a strategic national resource that holds considerable value for growing the economy, improving service delivery and transforming policy outcomes for all Australians. This paper outlines key concepts and principles which may guide development of the...
This report documents the findings of the 30 June 2017 actuarial valuation of the Australian income support and social security system. This valuation is part of the work undertaken by the Department of Social Services to implement the Australian Priority Investment Approach to social welfare,...
This audit found that the majority of DVA rehabilitation and compensation services are being delivered to veterans and their dependents within DVA’s time-based performance targets. However, a minority of claims take an excessively long period to process due to inefficient handling. These delays can have...
Digital transformation represents one of the best opportunities to deliver more to those who pay for government, those who work for government, and those who government works for.
This inquiry examined how resources devoted to service delivery in Queensland’s remote and discrete Aboriginal and Torres Strait Islander communities can be best used to meet the needs of those communities.
This report outlines key programs and initiatives in multicultural affairs from 1 July 2016 to 30 June 2017 across Victorian government departments.
New Zealanders increasingly expect to be able to access information and services digitally. As part of our 'Information' theme, we carried out a performance audit that looked at how three public entities made information and services available through their websites and/or mobile applications.
This guide has been produced to ensure that when policy-makers sit down to design the rules, they take into account the unique factors that affect rural communities, such as low populations, isolation, and reliance on the primary sector for employment.
In the spring of 2010, with a close state election contest on the horizon, the leadership of the Brotherhood of St Laurence and Hanover Welfare Services both saw a chance to win political support for innovation in the youth homelessness sector.
Based on the Strengths and Difficulties Questionnaire (SDQ), this publication explores the prevalence of social, emotional and behavioural difficulties in New Zealand children aged 3–14 years.
Governments keep saying they will ‘work with’ Indigenous interests. But they struggle to do so – not just politically, but administratively as well. Using boundary spanning methods will help, but can existing public servants make the transition?
This report looks at trends in information management across the public sector and outlines the work Archives New Zealand carried out as regulator in the 2016/17 year.
This Memorandum of Understanding (MOU) between the Digital Transformation Agency (DTA) and the Australian Information Industry Association (AIIA) exists to facilitate practical ways for the DTA and the AIIA to engage to achieve mutually beneficial outcomes.
The State Services Commission enables the delivery of the results that make the most positive difference for New Zealanders while protecting and enhancing the standards of integrity and conduct that make New Zealand’s State Service one of the best in the world.
If the public service were a patient “it would be in palliative care”, says Terry Moran. Here’s what other secretaries have said about Australia’s loss of bureaucratic capacity.
In this annual overview of global government innovation, the OECD warns that the public sector will need a 'major course correction' to come to terms with the uncertainty posed by globalisation, rising inequality and disruptive technologies. The report argues that current government infrastructure is not...