Organizational Citizenship Behavior (OCB)

Journal article

15 Jun 2016

Despite its known impacts on organizational effectiveness, few studies have investigated organizational citizenship behavior’s (OCB) impact on the individual employee. This study explored the affective and dispositional consequences of OCB for hotel employees and their relationships with turnover intention. A cross-cultural comparison of U.S. and...

Journal article

15 Aug 2013

Most research examining organizational citizenship behavior (OCB) has focused on employees’ efforts that benefit the organization or the individuals’ co-workers. A third dimension that is critical for the hospitality industry is behavior above and beyond the specific job description that is directed at customers. While...



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