Telecommunications Industry Ombudsman

Source Details

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Source Acronym: TIO

Annual report
17 November 2016

Provides a free and independent dispute resolution service for small business and residential consumers who have an unresolved complaint about their telephone or internet service in Australia.  ...

Annual report
14 October 2015

This year, the TIO handled 124,417new complaints and 44,365 enquiries from Australian telco consumers, positioning our service once again as the busiest Ombudsman in the country.

Annual report
23 October 2014

Complaints about mobile faults including coverage, slow data speeds and call dropouts almost halved. Customer service and complaint handling concerns also reduced significantly.


Annual report
31 October 2013

This year, 35,000 fewer consumers made new complaints to the TIO. This is a reduction of 18 per cent from the previous year, and you need to go back five years to find a period when fewer new...

Annual report
29 October 2012

Consumers made 193,702 new telco complaints in 2011-12, a decrease of two per cent on the previous year. Complaints about mobile phones increased by nine per cent to 122,834 from 112,376 in 2010-...

Annual report
10 November 2011

This year was the busiest on record for the Telecommunications Industry Ombudsman, which received 197,682 new complaints, an increase of 17.8 per cent. 

More than half of these...

12 August 2011

New consumer survey results show the 60% of respondents indicated that they had spent more than three hours engaging with their provider to have a complaint resolved.