Seniors Rights Service
Seniors Rights Service is a community legal centre that protects the rights of older people. We provide telephone advice, advocacy, legal advice and educational services. Our services are free and confidential.
We prioritise engagement with older people who are: vulnerable or disadvantaged; in regional, rural and remote locations; culturally and linguistically diverse; Aboriginal or Torres Strait Islander; lesbian, gay, bisexual, transgender or intersex.
Our Legal service provides legal advice and assistance to older in NSW. Further we offer a comprehensive referral service. We may also provide limited legal assistance for financially and socially disadvantaged older people. Advice includes: consumer rights, human rights/ elder abuse, financial exploitation, planning for later life.
Our Retirement Village legal service provides advice and assistance to residents of retirement villages (includes former and prospective residents) on issues arising from management/ operator issues in relation to the Retirement Villages Act 1999 NSW. We provides education sessions regarding residents rights under RV Act.
Strata Collective Sales Advocacy Service provides legal advice to older people who are owners of a strata unit or townhouse about any aspect of the strata renewal process.
Advocacy service provides advocacy for recipients of all Commonwealth funded aged-care services. Our advocates: provide information; listen to your concerns; help resolve problems or complaints with aged care service providers; refer to other agencies where necessary, including the Aged Care Complaints Commissioner if issues cannot be resolved using the internal complaints systems.
Education sessions are provided regarding the rights of older people and how our organisation or partner organisations can help them and a range of other topics requested by community. We provide information provide information and promote our service at community and professional events. We visit every aged care home in NSW and speak to residents and their families, as well as staff. We also speak to home care recipients about their rights, advocacy and options of care.
Note: SRS does not draw up Wills, Enduring Powers of Attorney nor Enduring Guardianship documents. However we do advise clients on what to consider when drafting these documents and we do provide a Will Instructions form that clients can complete and give to whoever is drafting the document for them.