Techniques for incident management to support network operations planning

26 Jul 2017

This report investigates current local and international incident management techniques and proposes an Australasian incident management framework that supports network operations planning.

A literature review highlights the fact that traffic incident management (TIM) is not only a process of managing multi-agency, multi-jurisdictional response to road traffic incidents, but also a broader management program that involves an objective setup, stakeholder collaboration, option development and selection, implementation and performance evaluation.

Baseline and emerging TIM techniques and practices for the collection of road and traffic data and the response to incident management needs were also reviewed and new and emerging techniques for traffic incident management identified.

To assist in the establishment of a harmonised TIM methodology across Australasia, an incident management framework was developed based on the leading practices and techniques. The adoption of this integrated framework, which is underpinned by seven management principles, would improve the operation and safety of the road network by reducing the impact of planned and unplanned incidents.

While the potential implications and benefits of the new technologies within the TIM framework have been briefly discussed in this report, quantifying the safety and efficiency impacts of different TIM techniques requires further investigation.

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