Zeenobiyah Naadiyah Hannif

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1 Feb 2006

Rapid developments in the call centre industry have seen their evolution into contact centres providing both telephony and internet services to customers. Is this their ultimate form, ask Bernadine Cantrick-Brooks, Pamela Mathews and Zeenobiyah Naadiyah Hannif, or will they continue to evolve into something quite...

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