Person

Diana Ferner

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Recently added resources

Report

28 Feb 2019
294

The report provides a framework for an effective client feedback system, as well as practical advice on how to start using one. It also shares benchmarking results for the disability sector specifically, including insights into the sector’s current use of client feedback and areas for...

Article

A practical guide for providers looking to be more effective and efficient in supporting customers
27 Jun 2018
38

This article unpacks what is meant by customer-centricity, and provides a guide and practical tips for disability service providers looking to take a customer-centric approach to transforming their operating model.

Article

28 Mar 2018
101

This resource presents a how-to guide for non-profit organisations seeking to explore whether a merger is right for them, and if so, how to go about it - using insights and lessons learned from a recent large-scale merger in the disability sector.

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