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Diana Ferner

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Article

A practical guide for providers looking to be more effective and efficient in supporting customers
27 Jun 2018

This article unpacks what is meant by customer-centricity, and provides a guide and practical tips for disability service providers looking to take a customer-centric approach to transforming their operating model.

Article

28 Mar 2018

This resource presents a how-to guide for non-profit organisations seeking to explore whether a merger is right for them, and if so, how to go about it - using insights and lessons learned from a recent large-scale merger in the disability sector.

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2

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