Modern information and communication technologies open doors to a wealth of information. But many users find it difficult to set up these devices and frustrating when they break.

According to a recent survey by the Pew Research Center's Internet & American Life Project, nearly half (48%) of adults who use the internet or have a cell phone say they usually need someone else to set up a new device up for them or show them how to use it. And many users of various devices and services encounter breakdowns from time to time.

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