This report provides a context the development of e-government portals by cities.
City portals provide online access to a growing number of e-government services. As such they have been successful in exploiting the opportunities technology offers to make local and regional government services available over the web. Today in the North Sea Region, almost all larger and ‘small-to-medium’ sized cities have portals offering varying levels of online access to services.
As electronically-enhanced services they are seen as valuable alternatives to traditional modes of provision as governments can now use digital technologies to deliver customized products, readily available online and via multiple channels. These changes are taking place in the context of the ongoing development and take-up of social networking services and Web 2.0 technologies, and ongoing pressures for increases in delivery efficiency and improvements in service levels.