From squeaky wheels to champions of consensus

A framework for better local government decision making
Public consultation Community participation Local government Australasia

There are many strategies available and many technological solutions that can assist with community engagement. However, in this e-book we present a framework for thinking about community engagement and moving to more collaborative decision making processes.

We call this framework the Triple-O framework and it is proven to increase community satisfaction and community licence on difficult decisions. 

This e-book contains: 

  • A community engagement framework for achieving satisfaction with decisions from community engagement; 
  • A road-map for implementing a decision making process with community stakeholders; and, 
  • An overview of community engagement software in an era of social technology to aide the process.
Publication Details