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The recruitment process relies on human decisions. Evidence from the behavioural sciences show that the way we make decisions can be biased in a number of ways. This document summarises some of the key ways our decision making may be affected by unconscious biases in attracting, selecting and promoting employees. It also suggests some interventions that could help to overcome these biases.

The purpose of this document, prepared by the Behavioural Insights Unit (BIU) at the New South Wales (NSW) Department of Premier and Cabinet, is to provide a high-level overview of some of the literature and key biases in this area. It is not an exhaustive summary and focuses only on behavioural interventions, not structural changes or policies such as flexible working arrangements, return-to-work options, cadetships and targeted positions.

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