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Marie L. Radford

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3 Oct 2011

This article reports on a project using an ethnography of communication approach and Erving Goffman's face-work concept to analyze a librarian user interaction.

This approach has the potential to greatly increase the understanding of interpersonal dynamics in computer-mediated communication realms. Erving Goffman’s theoretical framework...

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6 Dec 2007

Web-based reference services such as synchronous, (chat reference or 'Ask-a-Librarian' services) and asynchronous (email) virtual reference services (VRS) have become common features of academic library home pages. In the current economic and technological environment, evaluation to determine the sustainability of VRS is crucial. An international...

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