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Working it out: employment services in Australia

20 Sep 2018

The purpose of this report is to critically examine the current mainstream employment services system, jobactive, and assess the experience of unemployed workers with the system against its stated objectives and promised services. A key aim of the research is to bring the voices of unemployed workers in Australia into the public conversation about employment services and about unemployment more broadly.

The report is published at a time when the Department of Jobs and Small Business is undertaking a review of the Future of Employment Services, under the guidance of an expert advisory panel chaired by Sandra McPhee AM, and during an Inquiry into “the appropriateness and effectiveness of the objectives, design, implementation and evaluation of jobactive” by the Senate Education and Employment References Committee.

As 2018 marks two decades since Australia introduced the world’s first fully privatised employment services system, such reviews are particularly appropriate, and it is hoped that the findings of this report will inform the considerations of policy makers in their assessment of the operation of the system.

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