Report by the Commonwealth Ombudsman on the administration of the Economic Security Strategy Payment – an examination of the implementation, monitoring and review of the scheme.
The purpose of this report is to highlight for all government agencies how the administration of payments which are developed and delivered within tight time frames, such as the Economic Security Strategy Payment (ESSP), might be
improved. The report considers how the eligibility criteria and timing of payments should be communicated to the public, and how inappropriate outcomes might be anticipated, identified, reported and acted upon.
A number of attachments to this report are available at http://www.ombudsman.gov.au/reports/investigation/2009