Person
Merrilyn Walton
orcid | 0000-0002-1739-614X |
Recently added resources
Literature review
166This Evidence Check review examined factors relating to positive and negative experiences of patients in Australian hospitals. It drew on qualitative studies of patient reported experiences and found that small changes to health system operations and resourcing, and the way professionals engage with patients, could...
Journal article
244This report shows that a national approach to the different ways Australian state and territory health entities handle complaints data would respond better to patients’ concerns and assist policy development. Health complaint statistics are important for identifying problems and bringing about improvements to health care...
Report
711The Australian Government has announced reforms to improve consumer focus and protection in aged care, including an enhanced Aged Care Complaints Investigation Scheme.
These reforms mean that allegations of poor quality care or abuse will be investigated and acted upon quickly.
The report...
Audio
155Peter Mares interviews the author of the long awaited independent review of the complaints system for nursing homes and services to the elderly