%T Harnessing the power of client experience: the collection and use of client feedback in the social sector
%A Diana Ferner
%A Chris Harrop


%I Social Ventures Australia
%D 2019

%K Disability, %K Social services, %K Client satisfaction, %K Person centred



%U https://apo.org.au/node/222446

%X The report provides a framework for an effective client feedback system, as well as practical advice on how to start using one. It also shares benchmarking results for the disability sector specifically, including insights into the sector’s current use of client feedback and areas for improvement.
%9 Report