TY  - Report

AU  - Diana Ferner
AU  - Chris Harrop


PY  - 2019
T1  - Harnessing the power of client experience: the collection and use of client feedback in the social sector
PB  - Social Ventures Australia


DO  - https://doi.org/APO-222446
UR  - https://apo.org.au/node/222446

AB  - The report provides a framework for an effective client feedback system, as well as practical advice on how to start using one. It also shares benchmarking results for the disability sector specifically, including insights into the sector’s current use of client feedback and areas for improvement.
ER  -