Transcript

Telco regulation 2.0 – Reconnecting the customer

27 Aug 2010
Description

In this speech the Chairman of Australian Communications and Media Authority announced a public inquiry into customer service in the telecommunications industry.

Chris Chapman spoke of how poor customer service is damaging the reputation of the industry. He told the meeting of Australia’s telecommunications industry leaders that the ACMA inquiry would adopt its evidence-based approach and would focus on how complaints were handled and the links to broader customer service issues.

Presented at the CommsDay Summit, Four Seasons Hotel, Sydney, Tuesday, 20 April 2010

Publication Details
Published year only: 
2010
132
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