Discussion paper

Providing family violence support

Exploring ways energy retailers can provide family violence assistance that is safe and effective
Family violence Energy consumption Fair trading regulation Family violence Royal Commissions Victoria

In response to the 2016 Royal Commission into Family Violence, the government has asked us to provide guidance on the policies and practices energy companies should adopt to assist them engage with survivors, victims and perpetrators of family violence.

Since July 2018, we have consulted with family violence experts and the broader energy sector to understand how we could provide effective and meaningful guidance to energy retailers on family violence processes and policies. This has included a series of workshops aimed at sharing experiences and insights from experts and organisations that have already started this work.

Based on this consultation, we have identified principles and actions that we consider demonstrate best practice as it applies to the energy sector. This paper outlines these principles and actions including:

  • the issue as it relates to the energy sector
  • where other organisations have contributed to our understanding of the issue
  • the intended outcome of each principle and action
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