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Report

Australians' use of and satisfaction with e-government services – 2007

23 Apr 2008
Description

A quarter of all Australians now conduct most or their entire dealings with government online, according to this report, which measures the uptake of government services provided through the internet and other channels in Australia.

An initial study was commissioned in 2004 to establish a baseline understanding of Australia's uptake of, satisfaction with, and barriers to, the use of e-government services. The report, published in 2005, also showed the level of citizen satisfaction with those services together with their preferences and expectations. It focused on citizens’ use of government services provided via various channels by the three levels of government in Australia.

The 2007 study continues the measurement of the uptake of government services provided through the internet and other channels by undertaking a quantitative and qualitative study of Australians’ use of these services across all tiers of government. The survey and report presents and analyses data collected on:

1. use of government services, including their level of interaction (information sourcing or transacting), channel of service delivery, level of government;

2. use of e-government services (services delivered online and via the phone);

3. motivations for and barriers to using e-government services;

4. satisfaction with e-government services; and

5. future service delivery preferences.

This is the third report in a planned time series study.

Publication Details
Published year only: 
2008
16
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