%T Why government agencies forget
%A Maria Katsonis



%I The Mandarin
%D 2019

%K Public sector, %K Public servants, %K Statutory authorities, %K Government services, %K E-government, %K Public sector innovation



%U https://apo.org.au/node/232546

%X Organisational memory loss impacts negatively on the performance of government agencies. It can lead to weaknesses in policy, service delivery and the craft of the public servant. By understanding its causes, public sector organisations can reduce memory loss.
%9 Article