Reconnecting the customer: public submissions in response to the ACMA Draft Report

Information technology Telecommunications Australia

On 1 June 2011, the ACMA published the draft report of its public inquiry into the customer service and complaints-handling practices of Australian telecommunications providers. The report contains findings about the problems many consumers have when dealing with their provider and proposes changes to industry practices in order to improve their experiences.
The ACMA received submissions in response to the draft report, demonstrating a range of stakeholder views from industry (such as Communications Alliance, Telstra, and Optus), government (such as the Telecommunications Industry Ombudsman), community organisations and individuals (such as the Australian Communications Consumer Action Network (ACCAN), the Consumer Action Law Centre, Deaf Society NSW, and the Brotherhood of St. Laurence), among others.
Public submissions are available for download.

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