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National Consumer Protection Framework for Online Wagering: baseline study - final report | 3.52 MB |
While less prevalent than other forms of gambling, online wagering is the fastest growing segment of the Australian gambling market. The proportion of people who placed a bet on sports, racing or other events via the internet is estimated to have almost doubled between 2012 and 2018 – from 16% to 34%. Compared to non-interactive gamblers, people who gamble online have been found to be more likely to be male, younger, have higher levels of education and income, participate in a larger range of gambling activities, and experience higher rates of gambling-related harm.
As part of the response to recommendations from a 2015 Review of Illegal Offshore Wagering, a National Consumer Protection Framework for Online Wagering in Australia was developed with input and agreement from Commonwealth and state and territory governments. The intent is to bring Australian consumer protection measures up to date, to ensure they reflect best practice nationally, and to address the current regulatory fragmentation across jurisdictions. The National Framework consists of 10 consumer protection measures that provide tools for consumers and requirements for online wagering providers (licensed in Australia) to help mitigate harm related to online wagering activity.
The effectiveness of the National Framework is to be evaluated in four phases over approximately five years. AIFS was commissioned by the Department to develop and conduct the baseline study for the evaluation, prior to the Framework’s full roll-out and implementation.
Key findings: