The purpose of this research was to uncover lived experience of the biggest obstacles for people to be digitally included and what will be most effective at reducing digital exclusion.
- People outlined a range of barriers to digital inclusion, including cost, a range of barriers to physical access, low motivation, resilience to setbacks, mixed levels of skills, a lack of trust or safety online and insufficient capacity.
- Participants made suggestions for improving digital inclusion in New Zealand ranging from national policies to reduce housing transience through to kid-safe data plans to help parents support safe digital access for their children. There are suggestions here for central government, local government, iwi, Internet providers, tech companies and charitable organisations.
- Overall this research points to a need to remove broader social and economic barriers, in order to create more conducive conditions for interventions designed specifically to increase digital inclusion.