Out of the maze: Building digitally inclusive communities

digital access digital exclusion Digital inclusion Internet access New Zealand

The purpose of this research was to uncover lived experience of the biggest obstacles for people to be digitally included and what will be most effective at reducing digital exclusion.

Key findings

  1. People outlined a range of barriers to digital inclusion, including cost, a range of barriers to physical access, low motivation, resilience to setbacks, mixed levels of skills, a lack of trust or safety online and insufficient capacity.
  2. Participants made suggestions for improving digital inclusion in New Zealand ranging from national policies to reduce housing transience through to kid-safe data plans to help parents support safe digital access for their children. There are suggestions here for central government, local government, iwi, Internet providers, tech companies and charitable organisations.
  3. Overall this research points to a need to remove broader social and economic barriers, in order to create more conducive conditions for interventions designed specifically to increase digital inclusion.




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